Jr. Training Support Officer, Training Department
Singapore Airlines
مجموع سنوات الخبرة :5 years, 6 أشهر
April 2013 - Present Singapore Airlines, Mumbai, India Jr. Training Support Officer, Training Department
• Successfully deliver Training to all new Employees, ensuring that service levels are met.
• Fundamentals of social etiquette, personal grooming and passenger
• handling skills.
• Meal service procedures, including food and wine appreciation courses.
• First aid and safety procedures for the different aircraft types.
• Would prepare Tests and evaluate the same.
• Undertake any other duties as directed by the Training Manager.
2014 Appreciation Certificate
Singapore Airlines
Mumbai, India
2013 Employee of the month
Singapore Airlines
Mumbai, India
2012 Taj Lands End, Mumbai, India
June-October Guest Relations Executive
• Answered telephone calls to make or cancel hotel reservations.
• Greeted arriving guests, assigned rooms, issued keys and ascertain payment and billing information.
• Answered calls for assistance and coordinated with housekeeping, bell service staff and management to fulfill all guest requests.
• Responsible for bookeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges.
2011 Supervising Outdoor Catering in 5-Star Hotels -
Grand Hyatt, Meridien, Novotel, Taj and Oberoi
Mumbai, India
2010 Internship at Trident BKC
Nov- April Mumbai, India
• Trained in four operational departments: • Kitchen
• Food and Beverage
• Rooms Division
• Front Office
2008 Stream Global Services
• Handle inbound calls for American Business Clientelle.
• Provide text support and upsell new producs.
PROJECTS AND AWARDS
2009-2012 Bachelor of Science (Hospitality Studies) St. Andrews College of Arts, Commerce and Science Mumbai (India)
2008 Higher Secondary School Certificate Mumbai, India (Physics, Chemistry, Biology, Mathematics)
2006 Secondary School Certificates Holy Cross Convent School Mumbai, India