Jr. Training Support Officer, Training Department
Singapore Airlines
مجموع سنوات الخبرة :3 years, 8 أشهر
April 2013 - Present Singapore Airlines, Mumbai, India Jr. Training Support Officer, Training Department
• Successfully deliver Training to all new Employees, ensuring that service levels are met.
• Trained cabin crew on the fundamentals of social etiquette, personal grooming and passenger handling skills.
• Trained cabin crew on meal service procedures, including food and wine appreciation
courses.
• Trained cabin crew on First aid and safety procedures for the different aircraft types.
• Would prepare Tests and evaluate the same.
• Undertake any other duties as directed by the Training Manager.
2014 Appreciation Certificate
Singapore Airlines (Mumbai, India)
2013 Employee of the month
Singapore Airlines (Mumbai, India)
2012 Taj Lands End, Mumbai, India
June-October Guest Relations Executive
• Answered telephone calls to make or cancel hotel reservations.
• Greeted arriving guests, assigned rooms, issued keys and ascertain payment and billing
information.
• Answered calls for assistance and coordinated with housekeeping, bell service staff and management to fulfill all guest requests.
• Responsible for bookkeeping duties, including maintaining a cash drawer, preparing
bank deposits and posting charges.
2010 Internship at Trident BKC
Nov- April Mumbai, India
• Trained in four operational departments which were Kitchen, Food & Beverage, Rooms
Division & Front Office.
2009-2012 Bachelor of Science (Hospitality Studies) St. Andrews College of Arts, Commerce and Science Mumbai (India)
2008 Higher Secondary School Certificate Mumbai, India (Physics, Chemistry, Biology, Mathematics)
2006 Secondary School Certificates Holy Cross Convent School Mumbai, India