Sales Assistant Manager
Qatar Airways
Total years of experience :15 years, 5 Months
Supervising and delegating tasks to the sales team members.
Meeting the sales targets and sales goals efficiently.
Building relationships with the old and existing customers.
Monitoring the performance of the sales staff.
Ensuring the store is well stocked and restocking them as and when required.
Making sure the store is clean and tidy all the time.
Providing training sessions to the new team members.
Maintaining a positive working environment for the employees.
Assisting Sales team in planning effective sales strategies.
Addressing customer's issues in a timely manner.
Performing administrative tasks of transactions such as recording and filing details.
Adhering to the work policies, ethics, and regulations of a firm.
Performing all duties of the Sales Manager in cases of absence or emergency.
Train, and Coach the Sales Team
•Provide training, help, and second voice to the sales advisors to help them achieve their targets
•Develop rebuttals for the evolving customer queries and train the team members on the same
•Work with the Training Manager to ensure the success of trainees •Set goals and measure/audit performance of each team member
•Develop sales target for each of the team member and explain them the same with deadlines
•Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations
•Conduct daily team hurdles to brief the team on the team and individual targets •Motivate team members to meet and exceed targets
•Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager
•Audit calls, emails to ensure productivity and 100% compliance to processes for each team member
•Prepare Sales Reports and Strategy Recommendations
•Monitor CRM sales reports and present weekly/biweekly sales reports to management with recommendations
•Ensure correctness of data at all times, report daily performance to the Sales Head
•Ensure meeting daily/Monthly KPIs - Revenue, conversion%, Average Revenue per User, etc
•Keep Informed of New Products and Services
•Learn about the benchmark sales practices and implement the same in the organization
•Study competition and train the team to handle questions related to competition •Learn about related news, products, services to ensure that the sales advisors evolve with the evolving customer requirements
•Provide feedback to the organization on product improvements changes to suit market requirements
Ensure the store is merchandised commercially and visually to company standards
Ensure stock levels in store are maintained through monitoring stock and liaising with store planner for optimal replenishment.
Business Development for Stores Sales Target.
Dealing with customer complaints effectively and promptly.
Manage and control all the aspects of all store operations to promote cost effectiveness and profitability.
Key Result Areas:
➢ Making sales invoice in manual and computer.
➢ Business developments through new sales strategy given by marketing and successfully implemented innovative ideas for sales.
➢ Attending monthly financial meeting and bring into action for future business.
➢ Brand and trade merchandising of all the products in the store as per the company.
➢ Customer complaints Handling, all the customer queries and solves as per the company policy.
➢ To enhance relationships with all the colleagues in assigned outlets and commercial houses and to motivate them in all matters affecting the company’s business handling a team of 4 members.
➢ Conducting daily physical stock counting for the perfection of the stock movement and analyzing the result for the future perfection.
➢ Brands and trade merchandising of all the products in the store as per the company guidelines.
➢ Being in the team as a leader I am responsible for all the selling activities such as seasonal promotions special offers on all the goods including slow moving lines in the off season at the same time improving all the newly implemented lines in the market.
Key Result Areas:
•Selling Watches, Jewellery and Leather Bags.
•Ensuring the store financial targets been achieved.
•Keep updating Senior with weekly Global count to ensure minimum risk of shrinkage.
•To take ownership and effectively deal with customer requests queries and complaints and take necessary action from feedback.
•Identifying, directing, improving and maintaining the appearance of the store with the VM team.
•To oversee and be responsible for the daily store operations and general functions. Opening and Closing of store. Ensure management of expenses and wasteful practices.
•Monitoring footfall, hourly sales, conversion & ticket size and Prevention of shrinkage & pilferage and effective way to control it.
•Tracking fast moving SKU and slow moving in each category. Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured. To display all merchandise proportionately matching POP
Key Result Areas:
•Responsible for the Bossini Store of 1140Sq ft
•Monitoring the team’s performance
•To provide all round high level of satisfaction by delivering exceptional customer service internal and external.
•Ensure that a polite and a pleasant shopping experience are provided to the customer.
•Assisting Product Display and visual merchandising
•Helping with training and development of new joinee
•Handling complaints (from both staff and customers)
•Completing paperwork such as Shukran form, reports, etc.
•Reporting to senior management / personnel when required
Key Result Areas:
•Selling Imitation Jewelry and Hand Bags
•Ensuring the store financial targets been achieved.
•Keep updating Senior with weekly Global count to ensure minimum risk of shrinkage.
•To take ownership and effectively deal with customer requests queries and complaints and take necessary action from feedback.
•Identifying, directing, improving and maintaining the appearance of the store with the VM team
Key Result Areas:
•Ensure the cash flow is updated.
•Declaration and petty cash being maintained daily basis.
•Keeping updated with various promos and offers
•Tracking fast moving SKU and slow moving in each category. Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured. To display all merchandise proportionately matching POP
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