Senior technical support and team leader
Adnoc Distribution
Total years of experience :10 years, 2 Months
Presently, I am working as Senior Technical Support & Team Leader - ADNOC Distribution, at Alpha Data Recruitment, where I offer my services in resolving problems and issues via. calls or providing clarifications by e-mail ensuring quality in accordance with agreed service levels. I mentor technical support team, perform scheduled staff reviews, while interfacing and adhering to new procedures, policies, and goals. K. Having capabilities to make high-impact decisions, I utilize my experience-backed judgment, strong work ethic, irreproachable integrity to mentor strong IT Team across variety of projects, and work in close coordination with IT Project Managers to develop focused plans, solutions and ensure its timely delivery.
'A' level course of DOEACC Scheme which is equivalent to an Advanced Diploma in Computer Applications