Network Operations Centre – Voice Engineer
Gulfsat Communications
Total years of experience :9 years, 7 Months
Service: Voice Services
Responsibilities:
•Maximizing voice and network performance by constant monitoring and routine check-up of voice services and network devices.
•Acknowledging and dealing with trouble tickets from international carrier partners, to solve and/or to raise tickets to the concerned partner to ensure appropriate resolution of the same for maximum fidelity.
•Perform troubleshoot on voice services and configure appropriate communication media modules.
•Daily Routine check-up of individual carrier performance, basing off of criteria such as ASR, ACD, PDD, NER etc.
•Coordinate, assist and aid in the installation and migration of various technology solutions within the network such as servers, switches, routers, TDM modules and connections etc.
•Collaborate with the team and customer and develop product integration strategies.
•Import A-Z destination rates from international carriers and perform rate comparison for each country, breakout-wise.
•Quality testing of voice calls by examining relative parameters such as Jitter, MOS value, Latency, Delay, Packet Loss etc.
•Basic understanding of networking and network devices.
Product: LeHealth Oxygen, Amstor
Description: Lehealth is a hospital management software developed by Amstor Infotech. LeHealth’s EMR permits both structured and free-form electronic reporting to enhance physician adoption. LeHealth’s Practice Management & Medical Billing, integrates with your processes to automate the entire medical order process, right from patient registration to settlement, thus enhancing staff productivity and ensuring smooth workflow.
Responsibilities:
● Manual testing of new updates and its working.
● Developing test plan and test strategy.
● Review of the test cases written for unit and integration level.
● Integrating the test scripts written for individual units.
● Effective coordination between development team and testing team.
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