IT Manager
Synergy
مجموع سنوات الخبرة :15 years, 4 أشهر
Worked closely with organizational leadership, including board of directors to strategically affect the direction of the operations for government related projects. ▪ Provide IT project management and cyber security services for the IT infrastructure for capacity of 300 users. ▪ Directed projects with the business and IT partners such as digitizing customer experience, risk-based authentication, data leakage prevention, data classification standards, policies & procedures development and support operational activities. ▪ Monitor projects such as Splunk, Zerofox, SIEM and Symantec endpoints DLP deployments as well as conducted operational risk evaluations and work on mitigating the business impact. ▪ Conduct monthly review meetings with leadership teams to track progress on IT projects and support key stakeholders in driving project success. ▪ Reviewed 3rd party technologies and conducted gap analysis within the technology domain. ▪ Managed vendor evaluation, consultants and monitoring contract compliance, bid analysis, and execute project related activities within budget and on time. ▪ Ensured alignment and sustainability of IT initiatives in line with business units ▪ Recruiting and manage adequate IT resources across the technology functions between various projects.
▪ Led due diligence activities by performing IT and security maturity assessment for the organization.
Senior
Responsible for NMDC’s corporate headquarters IT network and messaging infrastructure while supporting 5000 users spanned across 36 satellite offices within the UAE region with extended network support to 30 commercial vessels as well implement IT communications and networks for on land and remote offices (Upper Zakum oilfield project - 4 manmade islands). ▪ Responsible for engaging with C level executives in order to drive IT operational requirements and meet project resource requirements and deliverables. ▪ Responsible for effective installation/configuration, operation and maintenance of internal network systems. ▪ Monitor processes for violations of relevant security policies and assesses technical vulnerabilities. ▪ Provided network support for Cisco ASA firewall administration and manage ACLs and provide support to L2 devices and VOIP systems. ▪ Performed 24/7 system monitoring, verifying the integrity and availability of infrastructure data center hardware, server resources, systems and key processes, reviewing system and application logs, conduct network analysis and system audits as well as verifying completion of scheduled backup jobs. ▪ Performed onshore and offshore server and network administration on windows server 2008-2012, Active Directory - RBAC, OU, forest level administration, user administration authorization, authentication and access controls for Windows systems and Microsoft exchange systems. ▪ Implementation and management of storage area network (SAN), direct attached Storage (DAS) and NAS EqualLogic FS7500; this includes disk array configuration and volume management. ▪ Implemented infrastructure systems monitoring/ alerting resulting in reduction of unplanned downtime using Solar winds for critical infrastructure.
▪ Responsible for supporting 2010/2013 exchange systems in charge of high availability DAG, Clustering, Disaster Recovery, auto-discover, Backups and Transport & Routing, OWA. ▪ Work with various technologies including IIS, VMware vSphere 4.0, SQL Server, OCS, McAfee End-Point Protection, Symantec Backup Exec, Systems Center, SharePoint, Day-to-day administration of System Center Operations Manager 2012 ▪ Responsible for implementing policies, procedures, and technologies through secure access & monitoring, control, and routine security evaluations. ▪ Directed technological research by studying organization goals, strategies, practices, and user defined projects. ▪ Managed Exchange database(s), antivirus applications, messaging filtering, and error log tracking. ▪ Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. ▪ Lowered incoming email spam by 60% with the implementation of Barracuda Spam and Virus filter ▪ Reviewed project estimates, assess new opportunities, and prepared proposals. ▪ Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identified problems; evaluated trends; anticipated requirements.
▪ Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures.
Provided hands-on leadership in the configuration and the maintenance of network resources, supporting DNS, DHCP, switching, routing and other essential network services such as administration for switches, routers, virtual private networks, firewalls and IDS and IPS appliances.
▪ Ensured high availability and redundancy of data connectivity and business continuity measures in order to support DLA Pipers Business Continuity Plan.
▪ Designed and implemented infrastructure and application hardening methodologies (Servers, Storage, Network data stores, Endpoints, ) including least privileges, firewall policies, access controls and SSO.
▪ Active Directory activity included administration (Creation, deletion & modification) of users, groups, computer accounts, OUs & DLs.
▪ Responsible for Managing OS Deployments using Remote Desktop deployment Server.
▪ Ensured adherence to ITIL practices of problem management, change management, incident management, escalation of issues, document changes to infrastructure & support implementation, migration and integration projects for regional offices.
▪ Installation configuration & Management of Blackberry Enterprise Server for email distribution via Exchange - configuration troubleshooting and management of handhelds within the enterprise deployment policies.
▪ Liaise with any 3rd party hardware/software contractors engaged by the Firm.
▪ Led project activities from charter to administrative closure within cost, time and budget as deemed by the business and supported team project managers.
▪ Responsible for Warranty, AMC, escalation, reporting and follow-up on issues with various functional service delivery teams, local vendors and service providers.
▪ Coordinate RFP, RFQ and Procurement activities of core IT and business requirements.
▪ Drive continuous improvements for IT Service management.
PREVIOUS EXPERIENCE
Systems & Network Administrator
Parsons International Limited, Abu Dhabi 2005 - 2008
Systems & Network Administrator
Thuraya Satellite Telecommunications, Abu Dhabi 2003 - 2005
IT Systems & Network Administrator
Internet World - WorldSPAN, Dubai 2001 - 2003
Web Developer/Programmer
Magna Media, Dubai 2000 - 2001
Systems Administrator
SOS Recruitment Consultants, Abu Dhabi 1998 - 2000
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