Business Development Manager
ATS Travel
مجموع سنوات الخبرة :16 years, 10 أشهر
Responsible for the achievement of the overall sales targets by sourcing and prospecting for new business, as well as managing the existing business to increase revenue.
Responsible for handling Global Accounts under ATG Travel.
Focus on client relationship management and the effective use of the dedicated airline systems/DFO to ensure the strict implementation of procedures and the policies of the trade, maintain and improve service standards.
Monitor revenue, yield and staff productivity in order to recommend changes to maximze client satisfaction, revenue targets and ensure profitability.
Liaise with both internal and external clients to audit service quality levels and propose operational changes where necessary to optimize clients satisfaction.
Regularly communicate the ATS Travel product portfolio (Air and Non-Air Products) to customers using all means available to maximize sales and revenue.
Ensure that policy decisions are promptly communicated to our front line staff, trade partners and clients.
Prepare and submit monthly and annual sales reports. Prepare quarterly business reviews for the client.
Prepare responses to RFI's / RFP's from clients locally, regionally and globally as required.
Explore opportunities for regional and global consolidation.
Review/analyze market trends and give recommendations to line manager.
Support all promotions and events organized by ATS Travel to ensure sales targets and organizational goals are met.
Developing and maintaining portfolios of large key strategic customer accounts to maximize revenue generation
Regional key account sales, new business development, contracting, servicing and relationship management
Developing strategies to increase business opportunities at regional level in the United Arab Emirates
Developing strategic, effective & actionable account plans that define clear revenue and customer satisfaction growth strategies to retain and grow key accounts
Negotiating and implementing corporate and trade agreements in a highly competitive environment. optimizing and managing corporate and trade segmentation
Developing and strengthening customer-supplier relationship with corporates and trade partners
Managing customer satisfaction, bench marking and adopting best practices from trade
Updating agents with the latest developments, promotional fares and offers.
Identifying innovative ways to leverage from marketing partnerships, databases as well as finding in-roads to tap into social commerce platforms
• Prospecting, qualifying, developing, and closing sales opportunities within a defined territory.
• Forecasting and tracking of sales opportunities.
• Developing, Organizing, and implementing strategic marketing activities for the company.
• Present sales solutions and secure prospect commitments.
• Promotion of products and services.
• Post-sale activity support
• Locate & propose potential business deals by contacting potential partners, discovering and exploring opportunities
• Close & finalize new business deals by coordinating requirements, developing and negotiating contracts.
• Assist in creating the company's brand awareness.
• Create and maintain strong relationships with all trade partners
ADDTIONAL RESPONSIBILITIES
TAIWAN TOURISM BUREAU, UAE
SALES MANAGER - UAE/OMAN/SAUDI ARABIA
• Strategic Counsel and Development of Marketing Plans
• Meeting outbound travel agents on a regular basis to sell and market the destination
• Organizing trade shows in different countries in the GCC region in collaboration with airlines.
• Market Intelligence and Research
• Developing and Improving Travel Trade Channel Distribution
• Trade engagement and Training
• Organizing and leading fam trips
1. Trip Wise Travel and Tours, Dubai March 2013 - Present
Designation: Account and Sales Manager
Reporting to the Managing Director
JOB RESPONSIBILLITIES
• Business branding and promotion.
• Meeting prospective clients and signing them up for the companys travel related services
• Customer service resolution.
• Responsible for the development and execution of the product retail strategy
• Generate new development deals for Trip Wise Tours and Travels that focuses inbound and outbound vacations.
• Build & maintain close working relationships with travel agents & trade partners.
• Exploring business opportunities and ensuring conversions.
• Responsible for initiating marketing strategies and coordinating actions to influence the market.
• Responsible for identifying new clients, signing them up and servicing existing ones.
• Monitoring and anticipating market segment changes and amending commercial tactics as appropriate.
• Evaluating current business spend and identifying growth potential.
• Consultation and bench-marking.
• Creating marketing strategies.
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules.
• Supplier Relationship - business-to-business relationship management on a daily basis and Sales contract negotiation.
2. Holiday IQ - Bangalore, India January 2011 - January 2013
Designation: Assistant Sales Manager
Reporting to the Vice-President - Contact Operations
JOB RESPONSIBILLITIES
• Identifying various external sources to increase online traffic and sales
• Selling travel leads to travel agents
• Signing up Travel agents for the Lead Sales Program
• Client Retention
• Heading call centre operations
- Set up the call centre operations.
- Handling the entire team in charge of customer support and service.
- Was the in-charge of the HolidayIQ outsourced operations
• Conducting research on hotels both domestic and international
- Acquiring information from Hotel Chains and Travel Agents with regards to new hotels
- Visiting several hotels in India to Rate the experience
• Constantly working on improving the website with regards to User Generated Content
• Working on Search Engine Optimisation of the website on Google and other search engines
• Working on Google Analytics analysing and reporting daily traffic on all internet based medias
• Identifying marketing and business development opportunities.
• In charge of choosing the Best Contributor of the website every month who's profile would show up on the Home Page of the website
ACHIEVEMENTS
• Was the first employee to get a promotion in less than 3 months after joining the organisation
• Was promoted from a Research Executive to Assistant Manager
• Was the only employee to be awarded company shares with an experience of less than 1 year in the company
4. Resort Condominium International - Bangalore, India June 2009 - July 2010
Designation: Vacation Sales Consultant.
JOB RESPOSIBILITIES
• Assisting members with their vacation planning, both domestic and international.
• Booking reservations at over 5000 affiliated resorts all across the world.
• Handling both outbound and inbound sales and customer service calls
• Worked with Gulliver Travel Associates booking vacations at various hotels across the world.
• Giving the best options to members with regards to destinations and Euro-Trips
• Coordinated tours, rail trips, and cruises for group travel.
ACHIEVEMENTS
• Received several accolades from members with regards to customer satisfaction and vacation assistance.
• Won a trip to Goa for being an outstanding performer in the area of vacation assistance.
• Graduate Diploma in Business Management with a specialization in Travel and Tourism at the Indian Scholl of Business Management.