Savitha Narayanan

Zurich International Life- DIFC - Dubai, U.A.E Area Financial Crime Officer March 2009- Present

Key Responsibilities: • Act as a liaison for the business area and perform investigations on financial systems and bring out instances of fraud, scams and illegal activities.
• Report any transaction of money laundering, black marketing, artificial hoarding and false billing to senior authorities.
• Make sure the organization performs all of its financial activities in accordance with business laws and regulations
• Report inconsistencies in internal control measures and financial mechanisms, and ensure corrections of the same.
• Perform quality inspections.
• Submit quarterly status reports to the Financial Crime Investigations Supervisor.

Zurich International Life- DIFC - Dubai, U.A.E Client Services Officer March 2007- March 2009

Key Responsibilities: • Processed new business applications (Investments & Insurance) from various banks and financial brokers in the region.
• Performed Anti Money Laundering (AML) checks in accordance with governance and Dubai regulations.
• Allocated the correct funds from various fund houses as chosen by the client for investment products.
• Independently handled Policy Surrenders, New loans, Loans repayments and Switching & Servicing from policy owners in line with set procedures ensuring that the work is completed within agreed timeframes and to set quality standards.
• Proactive follow-up with distributors and other departments to clarify/seek solutions/responses on queries.
• Handled routine enquiries, including telephone calls from distributors and client's.
• Liaised with the Relationship Managers within the organization in urgent cases where documents are incomplete.
• Issued outstanding policies after the necessary pending documents/requirements have been received, canceling and lapsing policies and issuing refund requests to the Accounts department.
• Proactively followed-up with distributors, other departments and the Head Office to clarify solutions/responses on queries relating to area of work within agreed turn-around times.
• Maintained strict confidentiality of all data processed including client's details, premiums register and clients' historical records.

Standard Chartered Bank - Dubai, U.A.E Compliance & Quality Assurance Officer April 2005- March 2007

Key Responsibilities: • Handled daily reports related to credit cards and accounts.
• Coordinated with other departments to handle queries and do quality inspections related to credit cards.
• Acknowledged Customer Complaints and escalated queries related to products and services and coordinated a speedy resolution, all while maintaining a high degree of professionalism.
• Assisted credit card collection department by providing valid data about customers employment history
• Identified customers service delivery issues and coordinated a speedy resolution.