socail media
Abyat
Total years of experience :9 years, 0 Months
▪ Worked in " Abyat Megastore " as contact center/social media
officer
Job Tasks and Responsibilities
▪ Receive and answer incoming/outgoing customer calls
▪ Confirm customer orders and delivery
▪ Solve customer issues, handle tickets as per complaint unit
▪ Customer satisfaction, handle customer anger
▪ Follow up with other departments to solve custoemr issues as every
againt has his responsibility
▪ Work with instagram, twitter, whatsapp and facebook messanger via
facelift application
▪ Work from january/2019 till now, as current job
▪ Worked in " Al-Shaiji Group " Boutiqaat E-commerce company as
Call Center/Customer Service Team leader
Job Tasks and Responsibilities
▪ Receive and answer incoming customer queries
▪ Confirm customer orders and product placements
▪ Maintains system for answering customer calls
▪ Maintains and updates the company website
▪ Handle KNet payments and receipts
▪ Handles complaints, troubleshoot problems and provides
information
▪ Enters new customer information and updates current customer
information in the system
▪ Identifies and prioritizes issues and problems
▪ Routes calls to appropriate resources
▪ Produce call reports
▪ Worked in " Al-Shaiji Group " Boutiqaat E-commerce company as
Call Center/Customer Service Team leader
Academic Qualifications: 1 Achieved BA in Information System from El-Gazeera Academy 2 Secured 79% in the Science Stream of Secondary High School 3 Studied the following courses from the Technology Domain Institute: - Customer Service Call Center Training - Ethics in the Workplace Training - Persuasion and Negotiation Skills - Effective Communication Skills - Creative Problem Solving - Work Stress Management and Dealing with Customers Skills