Solution/Technical Architect
EDF Energy
Total des années d'expérience :22 years, 5 Mois
•Identifying and evaluating solution options, engaging with senior business users and sponsors, for addressing business needs and assessing them for both technical and business suitability
•Producing application and technical architecture, high-level and detailed designs for IT Solution and constituents.
•Undertaking analyses of systems to ensure end to end solution integrity and providing design solutions for incident and problem resolution
•Representing architecture team in meetings with various stakeholders viz. project sponsors, business users, business analysts, IT Architects, IT Operations and 3rd party suppliers.
•Providing leadership to projects teams on technical aspects and as a design authority to ensure the integrity of the solution delivered, through all phases, by both onshore and offshore teams leadership to projects.
•Building roadmaps for applications and provide guidance to the business and technical community in proposed enhancements and integration.
•Designed solutions for strategic and major regulatory projects working in various technical, design, testing and consultant roles.
Progressed from Junior Systems Analyst to provide 24x7 IT support to a large and busy Trading floor dealing in commercial energy sales executing multi-million pound trading transactions; adopting a collaborative approach with IT management and business stakeholders and providing technical leadership and a support perspective during major changes and high impact incidents:
•Maintaining the availability and operational integrity of Trading systems and processes, managing team resources both inshore and offshore, project delivery and service improvement; instilling a culture of continued process improvement.
•Allocating resources for out of hours technical support team
•Responding to 1st and 2nd line queries (300+ multisite users, 20+ core applications and 40+ non-core applications) on all aspects of Trading system queries. Also Primary out of hours escalation point
•Managing major incidents - ensuring their resolution in alignment with defined SLAs.
•Screening and resolving network and database problems with the appropriate vendor or support party; acting as an escalation point in providing operational support, advice and solutions to incidents and problems.
•Chairing support operational meetings and taking ownership / delegation of unresolved incidents while also attending Change Board bi-weekly meetings to review new business changes and provide resource and cost estimates to the Board.
•Leading and delivering training and knowledge sharing to the team on the function, operation and support.
•Acting as Test Lead for various releases; creating and executing test scripts for different testing phases and deployment of new releases and defects in test and live environments through the release management process.
•Assisting in the recruitment, shortlisting, interview and appointment of Support Analysts.
Secondment Highlights- Infrastructure Delivery Manager
Played a key role in the management of a high profile multi-million pound ETRM project; oversaw the procurement and delivery of the ETRM environment during design, build, test and implementation phases within time and budgetary constraints.
Updated trading and risk management infrastructure, with EDF becoming the first company in the world to use Aligne 3.0.1.
Key achievements
•Deputy Business Continuity Lead; defined and tested Disaster Recovery plans and drills and reviewed associated capabilities.
•Contributed annually to the auditing process; participated in internal and external auditor (PWC) meetings through the analysis of IT support governance procedures, processes, information and controls, whilst ensuring compliance with risk assurance.
•Senior Technical Support lead in several project work streams; delivered industry-wide changes and upgrades to maintain trading compliance.
•Led Support staff in a major multi-million pound change programme delivering Allegro, a new TRM application; managed testing and implementation phases to enable seamless delivery into support and provided training to support staff.
•Project managed a variety of operations within stringent time, resource and budgetary constraints, including the introduction of mandatory industry-wide changes, Oracle application upgrades, technology infrastructure improvements and migrations.
•Following DMAIC Lean methodology delivered savings of ~£20k per annum having evaluated and catalogued the usage of Tibco in Trading environments; analysed modules installed and the overall cost and usage.
•Improved systems stability having reviewed and resolved deficiencies, implemented best practice housekeeping regimes and eradicated misalignments between operating environments.
•Secured savings of £100k+ over 3 years having solely negotiated the reduction of cost of an additional service from £4000/month to £1200/month, as Contract Manager for Electralink (EDS Gateway); also managed service levels, reviewed and renewed contracts and market technical changes.
1992 – 1994 A-Level Maths (A), Physics (A) and Chemistry (B) 1988 – 1991 10 O-Levels, including: English and Maths (including 5 A Grades)