call center co-ordinator
Alseef hospital
Total years of experience :10 years, 0 Months
shift in-charge, prepare WF schedules, daily tasks, monthly meetings, handle special and VIP patients, audit referrals and reports. investigate the complaints, prepare the intra material, follow up technical issues with the IT and the outer developers, prepare call center monthly reports
Answering new calls, follow up calls and complain calls for the RESTAURAnTS: PIZZA HUT, BURGER KING, APPLEBEE'S, KABAB-JI, TACO BELL AND SCOOP A CONE
Supporting the complain handling team and contacting over 250 restaurants along the state
Supporting the quality assurance team and coaching the failed calls daily for about 120 agents
Managing a team of 20 agents and forward their reports mentioning and congratulating the best performance agent and encourage the non achieved agents to find their best
Organize mounthly outings
Organize monthly one to one meetings and hint there performance along a mounth ago and plan the new month target and how to avoid the last week mistakes
Train the agents for the new products and how to punish it in the company apps and negotiate the best way to offer the new promotions to the customers
Studied accounting, sales taxes , insurance, cost , zakah, profit companies management , statistics and math