ERP Change and HR Lead
Americana Group - United Arab Emirates
Total years of experience :14 years, 1 Months
Direct report to the ERP PMO Global director. Overall responsible for ensuring the successful implementation of the new ERP system within the organization. Manage the project, lead the implementation team, communicate with stakeholders, train employees, mitigate risks, and manage the vendor relationship. providing advisory and tactical support on Communication, Change Management and Training across the ERP - Oracle Fusion implementation in a consultancy role, partnering with Accenture and Project Management of the HCM Module implementation across all markets. Function as a member of the Leadership Management Team. Total coverage of 38000 employees across 12 markets in the Middle East, North Africa, and Eastern Europe. Modules implemented: HCM, Talent Management, Performance Management, Procurement, Supply Chain Management, Finance and Enterprise Performance Management.
Core Responsibilities:
• Create a project plan that outlines the project's scope, timeline, budget, and deliverables and monitor the project
Leading project management efforts for successful ERP implementation and ad-hoc projects, from planning to execution to closure, while ensuring tasks are completed on time and within budget.
• Creating and maintaining project plans that outline the scope, timeline, budget, and deliverables of the project, and monitoring progress to ensure success.
• Developing and implementing change management and training strategies across all markets to ensure a smooth transition to the new system.
• Creating and executing a comprehensive communications plan that generates engagement, education, and excitement around the Oracle Fusion ERP implementation.
• Utilizing best practices and a structured change management approach (using ADKAR), including developing training content and coaching, to ensure the successful adoption of the new system.
• Communicating with stakeholders to ensure that they understand the impact of changes and address any concerns that arise during the implementation process.
• Identifying and mitigating potential risks associated with the ERP implementation, including developing contingency plans to ensure that the project stays on track.
• Collaborating closely with the ERP vendor to ensure that the system is implemented correctly and meets the organization's specific needs
Accomplishments:
• Successful Implementation of Oracle Fusion in the UAE, Qatar and Morocco
• Managed and delivered training across 3 markets - (ESS, MSS, SSP, HCM) with a total of 1500 employees
• Project managed the HCM module implementation across the 3 markets
Direct report to the CFO. Overall responsibility in managing the full HR and administration function as a member of the Leadership Management Team. Managing eight direct reports. Total coverage of 200 employees including distributor partnership engagement across the Middle East and Africa
Accomplishments:
•Project managed the successful implementation of a new HRMS system across the Middle East 2 months before the approved target end date.
•Deployed a world-class talent management system and revision of the sales incentive plan for the Management Team, implementing competency framework, leadership development, and succession planning. This resulted in a 40% in retention in FY 2019 and a 10% increase in engagement.
•Regional implementation of an employee-centric, cloud base learning hub across resulting in a 45% reduction in external training cost with a 75% participation rate.
•Revamped the performance management system with a cloud-based system (Adrenalin) and achieved a 100% completion rate of objective setting and performance appraisal within the prescribed timelines.
•Setup and implemented regional Business Continuity Management protocols across all business units align with the Covid-19 outbreak. This resulted in the successful management of 3 Covid-19 positive cases with no impact on business operations.
•Rolled out a Leadership Development Program for Top Management focused on building trust and collaboration across all business units. Increased the collaboration between business units resulting in a 22% increase in cross-category sales across all business units FY2019.
•Implemented various employee engagement initiatives during FY 2018 and 2019 resulted in a 20% increase in overall retention and a 15 % increase in engagement amongst all employees.
•Improved operational efficiency of the HR organization by 4% and 11% for FY 2018 and 2019 with the implementation of various cost-saving initiatives in Talent Acquisition, Vendor Management, and process reengineering.
•Supported the regional expansion of the business within the Kuwait, Egypt, and Nigeria markets.
Located in Dubai, UAE, reporting to the Regional Talent and Organizational Effectiveness Head (EEMEA). Overall responsibility in managing the talent and organizational effectiveness function for the Middle East and Pakistan as management lead for key regional projects and change lead for HR transformation projects across EEMEA. Managing two direct reports and 25 indirect reports. Total coverage of 9000 employees across EEMEA.
Accomplishments:
•Launch of an employee center platform to manage talent across EEMEA (22 countries), Alignment and Global standardization of all HR processes (e.g., Performance and Talent Management), Implementation of the Global talent recruitment (Taleo), expense claim system (Concur), and Learning Management system across EEMEA.
•Change lead and super user for EMEA for the Success factor system for performance management and talent management
•Successful implementation of the Talent management framework across the Middle East and Africa
•Change lead for the implementation of standardized mobile policy implementation across the EEMEA region and all markets resulting in savings of USD 1.5 million annual savings.
•MEA change lead in setting up of a Global Supply Chain Principle (GSCP) hub across the AMEA region.
•Certified Transformation Coach (International Coaching Federation) enabled me to coach more than 20 Middle Managers.
Located in Dammam, Saudi Arabia, reporting to the Regional HR Head MEA and the General Manager for Mondelez Arabia. Overall responsible in setting up and managing the Human Resources and Administration function in Mondelez Arabia. Managing eight direct reports. Total coverage of 280 employees including distributor partnership engagement across Saudi Arabia.
Accomplishments:
•Project managed and supported the setting up of a joint venture business (Mondelez Arabia) across Saudi Arabia with a staff complement of 280 staff from initially a 16-strong parachute team, including the management country-wide admin function encompassing fleet management, travel, and building maintenance.
•Achieved a Saudization of 33% - End 2014- green status on Saudization targets.
•Liaised with the local government entities and businesses (Ministry of Labor, SAGA, and local recruitment vendors) in compiling & implementing HR policies/procedures and setting of local offices across KSA in compliance with local Saudi law to achieve a clean audit from KPMG.
•Setup of and the management of Talent management and Performance management across Saudi Arabia
Located in Pretoria, South Africa, reporting to the Managing Executive HR. Overall responsible for the HR business operations for the Network Division. Lead a 125-strong HR organization, managing six direct reports. Total coverage of 18, 000 employees
Accomplishments:
•Delayering - Right size functional division in Telkom from 15 to 9 Hierarchical layers and of 2500 reduction in workforce from 20500 to 18000 employees over 2 years. (Partnered with Boston Consulting Group)
•Implementation of Strategic Workforce planning across the Network Operations division (IT, Network Planning, Network Operations, Wholesale and Access Operations- total staff 18000)
•Implementation of Culture revitalization project from the Barrette Group
•Collaborated with the Group Executive and senior managers on design & integrated learning and development agenda to incorporate leadership programs, secondments, coaching, and mentoring.
•HR BU Lead in management of various, Network Infrastructure in sourcing contracts with regional organizations across Africa
•Supported the setup of Telkom Mobile (8ta) and Data Centers across South Africa.
Located in South Africa and Kenya with operations across 12 African countries. Reported to the Managing Executive Telkom International. Overall responsible for the merger of two Internet Service Providers (ISP) and the management of the HR function across the 9 Countries. Lead a team of 60 -strong HR organization with ten direct reports.
Accomplishments:
•HR Lead in Merger and Acquisition projects
•Designed and implemented the harmonization strategy of two new business units in Africa (Mweb Africa and Africa Online), leading a dedicated HR integration team drawn from business units across the region (adding 450 people to the business size in Africa).
•Rendered HR service to group and country operations. Developed organizational vision, structure, and leadership across HR services/programs aligned to global business operations across the globe encompassing succession planning, talent management, talent acquisition, workforce planning, organizational effectiveness, employee relations, and compensation and benefits.
•Diagnose & implement HR programs consistent with global standards, while considering the business and regulatory environments of 12 separate regional offices.
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