Assistant Store Manager
vodafone
Total des années d'expérience :30 years, 0 Mois
Duties and Responsibilities:
Lead the store as well as assist the region to carry out the channel’s
objectives, achieve the targets & deliver the company’s goals.
Key responsibilities:
Sales:
Responsible for the achievement of all sales assigned targets.
Provide support in order to achieve targets.
Responsible for the development and maintenance of store’s
customers’ database.
Responsible for the enhancement of the qualitative and quantitative
sales performance.
Increase the sales transactions ratio as well as closure rate YOY
Increase the YOY revenues in addition to margins.
Customer Care:
Responsible of the proper utilization of Value Based Proposition.
Responsible for the delivery of World Class Customer Experience.
Responsible for the customer retention policies.
Responsible for team’s business awareness.
Responsible for the proper handling of escalated customer
complaints.
Responsible for the team’s attendance of all knowledge trainings.
Responsible for the team’s consistent friendliness with all
customers.
Responsible for taking action according to customers’ comments.
Responsible to improve the store’s telephonic interview, NPS, SL &
IVR results.
Cash:
Responsible for all cash operations issues (security, accuracy,
P&P, efficiency, audits)
September - April Vodafone Egypt
February - April Shehab Store
In Finance Dept as a Cash Accountant
As A Front Office Agent.
A Front Desk Representative.
An Arabic Teacher
an Arabic Teacher.
•Administration Office Secretary Works .
•Translator Companion To The Company Expect .
As An Editor in Literary Sector.
Linguistics.
Linguistics.