Senior Project Manager
Qatar Stock Exchange
مجموع سنوات الخبرة :20 years, 9 أشهر
May, 11 - Feb, 12, Delivery Manager DBS, Singapore
DBS is the largest bank in Singapore as measured by assets, and a leading bank in Hong Kong and Singapore, has over 4 million and 1 million retail customers respectively. It has presence in 16 markets across Asia. Its primary operations are in Singapore and Hong Kong, two of Asia's best regulated markets, which contributed 65% and 19% of net profit in 2008 respectively and also providing the full range of services in corporate, SME, consumer and wholesale banking activities across Asia and the Middle East.
As a Delivery Manager, I was responsible for managing all the core support (incidence management & service requests) along with continuous development and investment projects, if any. Ensured the proper execution of Interfacing, Enabling and Core functions for all the applications supported in the workstream and also Ensures that all problems/SRs are fixed within agreed SLAs/SLOs. Oversees the Core Support staff which consists of IT Leads, subject matter experts, developers and other technical and support staff, including contractors. Be the energy behind the deliveries and beyond deliveries initiatives
• Accountable for all the delivery & operations SLAs/SLOs (Meet / Exceed SLA performance)
• Delivery/project performance, tracking/monitoring and reporting
• Status reporting to Delivery Factory Director and Business Client Manager Increase customer satisfaction
• Identifying projects specific training requirements and facilitates implementation
• Technical guidance to the team
• Participation in design/customization and implementation of Project Specific Quality processes and Tools
• Adherence to Project Management and other procedures
• Accountable for increasing Knowledge Management and innovative value-add to the customers, above and beyond the agreed SLAs/SLOs
• Meeting and exceeding utilization %
• Lead/ participate for pre-identified initiatives
• People Management champion and decreasing attrition
• Drive solutioning and prepare proposals
• Identify and proactively provide resource demand projection
Team Size: 20 to 25
August, 10 - April, 11, Onsite Co-ordinator Deutsche Bank, Germany
Deutsche bank wanted to transform their current mortgage servicing back office application running on mainframe to new J2EE based system to address new mortgage offerings of bank and to make the system more flexible for future changes in business process. The scope boundary was limited from execution of an approved loan to its closure. IBM is responsible to transform (with partial re-engineering of AS-is) the system to a Weblogic 10.3 based platform with Struts based UI. The core mortgage functionality of calculation kernel and loan transactions was realized using a COTS product. Integration with existing system was mostly file based with only front-office system interface done via a point-to-point web services. The initial loan data was migrated to the system from existing mainframe application as EBCDIC file using a mix of SQL Loader and EJB service calls.
As Onsite Co-ordinator, I worked with several Function group leads and deployment team to close the gaps and defects raised by Deutsche Bank. Displayed good teamwork and collaboration while working in this project with IBM India dev, test and IBM Germany team. Daily follow up with IBM Germany team for the updates and delegates information to the IBM India team accordingly.
Team Size: 8 to 10
Jan, 09 - July, 10, Configuration Manager & Lead O2, Dublin Ireland
O2 are a leading provider of mobile services, offering communications solutions to customers and corporate in Ireland and the UK and it is focused on offering customers the best possible experience, with products that work first time, superior service and an efficient, customer-friendly, high-street presence etc.
As a Configuration Manager responsible for the O2 project Configuration Management Strategy including ownership and preparation of the Configuration Management Plan and the configuration management system used to implement it, including tools and processes, Managed CIs, Managed Design Baselines, Performed Audits, and Attended CCB etc. I was also involved as a release manager for determining and delivery of the baselines packages, including the provision of release notes and supporting documentation like Deployment plan etc.
* Derived/Deriving the Configuration Management strategy and prepared the SCM plan for O2 Ireland Account
* Approved Release Notes and Deployment plan for any code promotion regardless of environment (e.g. test, preprod and production environments)
* Preparation of Builds Checklist/Review Release Notes/Deployment Plan and Supporting Release on the scheduled day for various test environments/Preprod/ production environment.
* Trained/Training team for Configuration Management processes & Configuration Management Tools
* Maintenance of Configuration items using Subversion and ClearCase.
* Established CM and Release processes for projects/products plans
* Suggestion of CM processes based on modules to Dev team
* Monitor & Maintenance of CM tools
* Responsible for creating branch, Merging and tagging for all MFCs/Projects
* Versioning, Setting up Baseline and Release management implementation for O2 Ireland Account
* Deployment in various Test environments
* Review, monitor and track progress of assigned tasks as a CM
* Ensure that back-ups are taken periodically, consulted server team whenever it is required.
* Troubleshooting the problems faced by the users by providing appropriate solutions.
* Managing the permissions for the users.
Environment: Subversion, ClearCase and Apache
Team Size: 13 to 15
July, 05 - 08, Onsite Lead/Project Co-ordinator/Portal Administrator NiSource, Merrillville IN USA
The MySource Enterprise Portal is a distributed application acting as a gateway to NiSource corporate networked resources. The MySource Enterprise Portal Server allows end users to access portal content via My Pages, community pages, the Knowledge Directory, and search. It also allows for some administrative actions such as setting portlet preferences and managing communities. This is the single most important and heavily-taxed component of MySource Enterprise portal. This application needs to run on a dedicated and powerful computer. It is using two Portal Servers in conjunction with load-balancing software greatly increased MySource Enterprise portal's reliability and performance.
As a Onsite Lead responsible for Analysis, design, deployment, testing and implementation of customized Plumtree packages for new requirements and implementations and also heavily involved in Plumtree upgrades from Plumtree 5.0.4 to AquaLogic Interaction 6.1 MP1.
* Responsible for leading a technical team in delivering solution to our customer in the Utility & Energy sector.
* Responsible for managing other external websites for Nisource
* Deliver new and complex high quality solutions to clients in response to varying business requirements
* Responsible for managing scope, planning, tracking, change control, aspects of the project.
* Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
* Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
* Confirmed and checked the scheduled weekend boot up process for all production server leaving the database server.
* Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
* Managed security and administrative rights to new users/existing users if required on MySource application
* Confirmed and checked the daily search index back up process scheduled as NT service.
* Performed various recovery task for all 7 servers at stage and production to keep the site up and running for which support person may have to contact server team, network team, any third party or change some settings/configurations from his end.
* Performed migration of plumtree objects (like groups, crawlers) and custom code ( eg java/.net) from stage to production.
* Responsible for manage Remedy, Project Track and change tickets etc
* Responsible for managing CVS repository.
Environment: Plumtree 5.0.4, 5.0.5, AquaLogicInteraction 6.1 MP1, Java, J2EE, JSP, ASP, Tomcat, Apache, MicroSoft SQL Server 2000
Team Size: 10 to 12
March 05 - June 05, Onsite Business Analyst NTL, United Kindom
NTL is involved in telecommunication business. They offer services in Internet (broad band, narrow band), digital TV, analog TV and Telco services. Telco is telecommunication services like telephones etc. As a result of NTL acquiring a number of companies they have inherited a number of different IT systems. Harmony project aims at doing away with all the different IT systems and coming up with a single platform. At the end there should be only one environment replacing all the IT systems. The different releases are in effort to get rid of the different systems one after the other as new functionalities are added to them one by one. My role is as follows:
* Work with Business Analyst in translating business requirements into Functional Requirements Document and to Detailed Design Documents
* Gather requirements and wrote functional design documents for enhancements and customization
* Used Rational to create Use cases for the requirements and handed over to Design team
* Coordinated and communicate tasks with Designers & the developers
* Ensured that Design & development team is performed as per requirements or functional documents
* Prepared effort and estimation documents
* Communicated effectively to project managers, business development, business analysts and clients
Environment: Rational Rose, SODA and Functional Point Analysis (FP)
Team Size: 25 to 30
Jan 05 - March 05, Project Lead RIS /IBM Global Services, Kolkata India
Resource Information System is a web based application that is used by EAD People Manager to view information about his/her reportees. The Application collates all the relevant information about the reportee from various other existing systems and stores them in a single data source.
The Application acts as a single source of information about all the reportees of a People Manager and Provides information of their reportees at any glance.
* Involved in the requirement Analysis
* Delivered Functional Specification
* Prepared effort and estimation document
* Prepared System Requirement Specification
* Assisted Solution designer and Developers
* Involved in the CVS Setup and WebSphere application server set up environment
Environment: J2EE (JSP, EJB, JDBC), Struts, CVS, WSAD, WebSphere, DB2
Team Size: 18 to 20
Oct 04 - Dec 04, Solution Designer Land's End, Wisconsin USA
Land's End is involved in Retail business. It offers different products in Internet through web based application and allows customers to purchase these products from and online storefront.
Gathered requirements and designed application as per their requirement.
* Involved in the requirement Analysis
* Prepared Design document
Environment: Rational Rose, SODA and UML
Team Size: 4 to 5
Dec 03 - Sept 04, EasyCheckIn system/Team Lead United Airlines, USA
EasyCheck-In is an application for Checking in and getting the boarding passes through IBM KIOSKS. All transactions happening is logged in KM server, downloaded, parsed and inserted into the database for statistical analysis.
* Involved in the requirement Analysis
* Prepared effort and estimation document
* Involved in the design
* Involved in the development and testing
* Followed CMMI Level 5 processes
* Identified Bugs and fixed
* Effectively communicated with client and team members
Environment: MS Project, Java, JSP, Servlet, Struts, Oracle, iPlanet, Weblogic, Rational Rose, SODA, WS FTP 95 Pro, CRT and VSS
Team Size: 5 to 6
Feb 03 - Dec 03, Intelligent dissemination of airline schedules System/Team Lead United Airlines, USA
An IDEA is a UNIX based system, which creates the handoffs based on the SSIM schedule files created by Airflite (A third party GUI tool) after validating the input schedules.
* Involved in the requirement Analysis
* Prepared effort and estimation document
* Involved in the design
* Involved in the development and testing
* Followed CMMI Level 5 processes
* Identified Bugs and fixed
* Effectively communicated with client and team members
Environment: MS Project, Java, Java Beans, RMI, JSP, Servlet, Struts, Oracle, iPlanet, Weblogic, Rational Rose, SODA, WS FTP 95 Pro, CRT and PVCS
Team Size: 4 to 5
Feb 02 - Sep 02, Electric Part Search Application/ Senior Team Member Iuvant Technology, India
This is Intranet Application for the department who deals with Electrical parts of the Car manufacturing company. The application provides users to search all kind of Electrical part like Circuits or Connectors or others as per availability in their Database. The application provides access to three types of user (i.e. general, update and admin)
* Involved in the requirement Analysis
* Involved in the GUI development
* Prepared effort and estimation document
* Involved in the design, development, testing and implementation of the project
Environment: Java, JSP, Servlet, Oracle, Weblogic, Java Script, MS Visual Source Safe, Java Bean
Team Size: 3 to 4
Oct 01 - Jan 02, MediaMine Implementation/Team Member Iuvant Technology, India
MediaMine is customizable high-end Digital Asset Management software. This browser-based multi user software can very efficiently store almost every kind of media asset, e.g. audio, video, rich graphical content, text etc along with their related metadata.
Involved mainly in Analysis and Work Flow design of the system using Mediamine Product, Design and implementation of data modeling, Work Bench development and deployment, Design of dynamic web pages using XQL, XSL and action sheet
* Involved in the requirement Analysis
* Involved in the Workflow design
* Design and prepared dynamic pages using XSL, XQL and Action Sheet or XPath
* Involved in the implementation of mediamine product
Environment: Java, Java Beans, JUnit, Stylus, JBuilder, XSL, XQL, XML, VSS and Excelon DB
Team Size: 5 to 6
Dec 00 - Oct 01, Time Management System/ Team Member Iuvant Technology, India
Design and Development of Time Management System for the India based Client. The Time Sheet application allows users to represent their involvement with different projects in terms of hours worked. The user provides input to the system on weekly basis to specify his/her time utilization for that period with respect to different projects.
* Involved in the requirement Analysis
* Involved in the development and deployment of an application
* Prepared effort and estimation document
* Designed the application
* Fixed post implementation bugs
Environment: Java, JSP, Servlet, Oracle, Weblogic, Java Script, MS Visual Source Safe
Team Size: 5 to 6
Aug 00 - Nov 00, WPO http://www.woltersplantyn.be/ Java Consultant Iuvant Technology, India
Onsite design and development of Product Outsourcing System for the Belgium based Client. This system was used to maintain online educational Information and other educational related products. It was integrated with the inventory system. This application gave up-to-date information regarding the products such as Media assets, Educational documentation, Books, Software's, Didactical material and other essential products for students. Involved in retrieving data from eXcelon database using XQL query language i.e. (Action sheet) / Xpath and parsing it with XSL to develop dynamic web pages. I have converted most of the HTML pages for the client into XSL and I was responsible for navigation through out the web project.
* Involved in the requirement Analysis
* Designed and prepared dynamic web pages
* Deployed the pages
* Involved in the testing and wrote test cases for this module
Environment: Java Script, XQL, XSL, XPath, Excelon, Stylus
Team Size: 7 to 8
Aug 00 - Nov 00, NUR/ Java Consultant Iuvant Technology, Belgium
Onsite bug fixing and development of NUR catalog for the Belgium based Client using their local DAM (Digital Asset Management) product MediaMine. This application is used for organizing, designing, publishing and printing of brochures for the client. Organizing consists of selection of sections, pages and frames. Designing consists of designing of sections, pages and frames and vice versa.
It provides high level of security to different levels of users. Only advanced users can have privileges to modify the pages or positions of the frame. Involved in developing user interfaces by using Swing. I was responsible for functional analysis, testing and fixing of various bugs for the client and Re-engineering the existing system.
* Involved in the development of NUR Project
* Fixed Client related bugs
* Involved in the testing
Environment: Java, Java Bean, JApplet, Excelon, Jbuilder
Team Size: 3 to 4
March 00 - July 00, Interactive Training System/ Team Member TISCO, India
Design and Development of Interactive Training System for the India based Client. This application was used to maintain all the details pertaining to training, which was imparted to the client employees in the Electronics department. This system comprises of functionality that handles employees' training needs, employees' training compliance & non-compliance, internal and external training imparted and various reporting requirements. This system contains a repository of employee training provided by client to employees of various departments. It consists of many modules such as CMS, training system, suggestions, breakdown, special meetings etc.
* Involved in the development of Project
* Fixed Client related bugs
* Involved in the testing, implementation and maintenance of the project
Environment: Java, JSP, Servlet, Oracle
Team Size: 2 to 2
Aug 99 - Jan 00, Sales & Stock Accounting System/ Team Member TISCO, India
Development of Sales & Accounting System for the India based Client. This application was used to maintain raw material and finished goods inventory. It was integrated with the Sales Order Processing system. This system gave up-to-date information regarding the stocks available in the warehouse and was linked to Purchase Order Processing System, which allowed for purchase orders to be generated while placing new order to suppliers. Some of the other functionalities included: adjustment receipts, material requisitions, material receipts, material returns, supplier returns and adjustments issues. The transactions are posted to Account Payable module. Shipments received from suppliers are entered against purchase orders and quantity in stock, quantity on order, balance quantity, damaged quantity, re-order level are maintained and updated on a on-line basis. Following reports were generated through the system - Stock Ledger, Items below re-order level, Ideal stock report, Opening balance statement, Consumption details report, Goods receiving report, purchase order edit list, to name a few.
* Involved in the development of the project
* Fixed Client related bugs
* Involved in the testing, implementation and maintenance of the project
Environment: Java, JSP, Servlet, Oracle
Team Size: 2 to 2
* Master of Computer Application, MCA from Regional Institute of Technology, R.I.T, Jamshedpur with 8.16 CGPA