ابرار على

Patient Interaction & Assistance: Warmly welcomed and greeted
patients and visitors, ensuring a positive first impression. Assisted
patients with completing necessary medical forms and
documentation, providing guidance where needed. Addressed
patient concerns and anxieties, answering inquiries with empathy
and professionalism to ensure a comfortable environment. Provided
patients with clear information about prescriptions and pricing,
addressing any concerns regarding their medical services or
treatments.
Customer Service & Communication: Delivered exceptional
customer service to maintain a high level of patient satisfaction.
Answered telephone calls and responded to patient inquiries,
effectively managing appointment bookings and relaying important
information to relevant departments.
Administrative & Record Management: Managed patient records,
including data entry into Excel and clinic management software,
adhering to Dubai Health Authority (DHA) standards for accuracy
and confidentiality. Processed payments, issued invoices, and
handled various forms of transactions, including cash and card
payments. Managed cash transactions, prepared bank deposits,
and ensured timely cash deposits into the bank.
Office Organization & Operations: Maintained a clean, organized,
and calming reception area to create a welcoming environment for
all visitors. Performed general clerical tasks such as faxing, scanning,
filing, and mailing important documents. Coordinated procurement
related tasks, ensuring that office supplies, medical forms, and other
essentials were stocked and available. Assisted in maintaining an
efficient office workflow by organizing and distributing mail,
managing office calendars, and ensuring that clinic operations ran
smoothly.
Coordination & Compliance: Assisted patients with filling out medical and insurance forms accurately and ensured that the
documentation met clinic and regulatory standards. Collaborated
Tally with medical staff to ensure smooth coordination between patient
ERP9 appointments and treatment schedules. Ensured compliance with
medical office policies, including those mandated by the DHA, to
maintain the highest level of patient care and data security

Greeted customers and addressed their queries with solutions.
Successfully achieved monthly and quarterly sales targets.
Conducted marketing and competitive product analysis to identify business opportunities.
Engaged with and educated consumers on product usage, specifically health insurance.
Updated and maintained customer databases with accurate profiles, notes, and records.
Handled data entry tasks, managing customer data using MS Excel and software.
Investigated and monitored competitors activities to strategize and stay competitive.
Convincing customers to opt for health insurance products tailored to their needs.
Achievements:
Consistently achieved monthly and quarterly sales targets.
Developed strong customer relationships by providing timely support and insights.

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.

Handling also a store keeper factory things and managing and maintaining in book
Assisted with storekeeping responsibilities, managing and maintaining factory supplies and records.
Ordered and maintained inventory levels for office supplies such as stationery and pantry items.
Managed clerical tasks including making photocopies, faxing/scanning HR documents, and other office
related functions.
Assisted in coordinating and arranging department meetings, including reserving facilities, arranging catering,
and managing meeting logistics.
Handled delivery of invoices to drivers and processed relevant documentation.
Prepared and distributed quotations for products and services.