Pre Sales Engineer
Systecnic Solutions LLC
مجموع سنوات الخبرة :8 years, 0 أشهر
Pre Sales Engineer IT Business Solutions Dubai -Systecnic Solutions-LLC
Met with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
Worked closely with customers on the technical requirements to provide technical solutions - Identified requirements, including technical details sufficient for product definition.
Developed and established strong relationships with strategic clients and industry partners.
Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
Presented the company products to clients - Showcased drivers and value that supported the business case for the total cost of ownership to the customer.
Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
Key Skills & Competencies
Experience of a Sale Engineers role in the technology industry.
Solving complex technical problems in a systematic way.
Prepare and deliver executive level presentations.
Strong consulting and needs assessment skills.
Strong time, project management and multi-tasking skills.
Ability to conceptually adapt technologies to fit various ideas
Knowledge and experience on generating manual reports on MS office/Excel.
Willingness to work a 24/7 support environment, work on weekends, holidays and on-call support.
Available to start immediately to take hand-over and in-house training.
PC Knowledge: Excellent computer literacy for Excel, Word, pdf creation, PowerPoint and Visio Diagrams
High level of customer service orientation, team work and co-operation, organizational commitment
• Trouble shooting the complaints of Internet, Land Line and T.V for T-Com and Emaar customers.
• Carried out calls to customers in order to reconfirm that all the services are working fine and their suggestions for improvement.
• High pressure of solving the Trouble Tickets in a given time frame.
• Providing technical solutions to Enterprise customers and Residential customers in order to solve the complaints...
• Making sure customer complaints are dealt with high knowledge so that the customers are aware of the actual problem, how it was resolved and how it can be avoided in future.
• Conducting presentation about the Trouble shooting steps for the new members in the team.
• Monitoring of alarms for all devices through the whole network.
• Providing the necessary trouble shooting steps to the field technicians on site.
• Acting "Supervisor” responsible for resolving issues that affect any customers' services functionality in the absence of the Manager of Networking.
• Providing technical solutions to customer through phone in order to fix their issue.
• Supervised the network team in absence of the Network manager.
• Acted as the Second Escalation between the back office and the Core Network team
• One of the four team members who were selected for advanced training.
• Direct point of Interaction between the Activation, Core Team, Technology service desk and Customer Care.
• Configuring the Customers on various devices such as Packet front, Cisco switches etc.
• Worked on the devices such as I 3micro, Tilgin modem, WWP, Sagem modem.
• Worked on various voice platforms as Marconi and Nortel.
• Part of the team during the early stages of installation of MSTV (du TV).
• Extensive knowledge about software’s such as Siebel, Pivotal, HPSA, And Net Cracker.
• Part of the team, which was chosen for Field training for more than one month.
• Was among the first three (outsource) members selected by Network Operations Centre for solving the customer trouble tickets.
• Solving the trouble tickets of Enterprise customers with the gap of 4 hours.
• Solving Escalated issues related to Network in coordination with Core team and Field Engineers through phone.
• Member of the second last technical escalation team for all for 5 hosting data centers network events and post sales customer support.
• Member of the customer incident review team.
• Was given the task of preparing the guide of Trouble Shooting guide for P2P solution.
• Delegated ownership of long-term projects, reviewing work, and tracking progress.
• Provided Sales Engineering during sales presentations for high-revenue customers.
• Worked closely with the Manager of Network Engineering and the Manager of Voice team to implement a maintenance window and develop configuration review procedures, resulting in a substantial improvement of the network's uptime.
• Sought out new peering relationships, at both public exchange points as well as via private interconnects.
• Responsible for writing design documents, user documentation and test plan.
• Weigh up new technologies to get improved process.
• Supervising more than 8 Field Engineers during one day by providing Trouble Shooting instruction at the Customer site.
• Responsible for designing and implementation of customers’ network infrastructure.
• Responsible for designing, implementing and troubleshooting temporary infrastructures for Webcasting Events.
• Making direct contact with the Fiber team, in case of any issue related to customer services not working or in case of any Fiber cut.
• Perform end to end Trouble shooting
• Analyze internal processes and recommend and implement procedural changes to improve operations.
• Monitor facility to ensure that it remains safe, secure and well maintained while Field technician is at the location.
• In Addition to Network related issues also performed overall management of administrative functions.
• Assisting Supporting the Project Manager in their daily duties.
• Ensuring that relevant management information is captured and analysed.
• Assigning tasks
• Working with the team to remove blockers
• Control schedule
• Track, analyse and communicate project risks and opportunities.
• Helping the Contract Manager with the development of operating procedures
• Resolving any financial queries that are raised, including timely communication if extra budget is needed
• Overseeing procurement and communicating to procurement manager any issues arising
• Involved in Coordinating projects from inception to completion
• Developing training and briefing material for staff
• Keeping in close contact with key project members and decision makers
• Track and report project progress
• Update documentation
• Directing Quality Assurance
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards
Areas or expertise:
• Project Coordination
• Planning, directing, organizing project work
• Schedule management
• Quality Assurance
• Risk management
• Procurement management
• Documentation management
• Tenders
In Sports Valley Boll
ADSE - Advance Diploma in Software Engineering Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Diploma in A+ Certification - IIC