Senior Business Consultant
Huawei
Total des années d'expérience :19 years, 10 Mois
BSS Transformation:
- Due diligence and presales projects support.
- Project planning and preparation, Market insight and business offering.
- Onsite engagements and customer workshops:
• Customer IT/Technology Landscape
• Product Management Lifecycle
• Resources Management Lifecycle
• Customer Management Lifecycle
• Revenue Management Lifecycle.
- IT/Network AS-IS/TO-BE architecture, Organization Structure, Business Processes modeling (Modeling tools: Casewise, Enterprise Architect, Bizagi).
- IT/Network and business AS-IS evaluation, Highlighting pain areas, suggestions for improvements, Briefing key stakeholders and CXOs on findings, detailed onsite workshop ppt/reports.
- Recommendations for quick wins, roadmap blueprint for business transformation,
Digital Transformation:
- Digital Maturity assessment: Organization, Strategy, Digital offering, Customer experience, Digital Operation.
- Evaluation of customer capabilities: Omni Channel Experience, Customer 360 view, Partner & API Enablement, Online & Convergent charging and billing, Unified Product Catalog, Advanced data analytics (Big Data), IoT/IoE Solutions.
- Blueprint and roadmap for Digital transformation, TO-BE Platform and Architecture, TAM/eTOM Mapping, Implementation options and phases.
Consulting Engagements: A1 Austria, Mtel Bulgaria, du UAE, MTN IvoryCoast, Omantel Oman, ooredoo Kuwait, VIVA Kuwait, Si-Mobile Slovenia, Telkom South Africa, Velcom Belarus, Vip Macedonia, Vip Serbia, Vipnet Croatia, Vodacom Tanzania, Zain Iraq, Zain Jordan, Zain Kuwait, Zain KSA, VimpelCom Russia, Ufone Pakistan, VIVA Bahrain, MTN Iran, Vodafone Germany, Cell-C South Africa.
MNP, (Apr 2013 to Jun 2013).
- MNP (Mobile Number Portability) service installation, commissioning, Customer acceptance testing.
- Service launching (ensure correct screening, rating, and charging for subscribers in MNP network)
Social self care 3.2, (Jan 2013 - Jul 2013)
S@O product allows pre/postpaid subscribers to subscribe to customer promotions through social media channels (Facebook).
- Integration, commissioning, acceptance testing of services.
- Follow up with customer Marketing and Advertising teams during project implementation (end user subscriptions, screens finalizations, IT-CRM, media, logos, …), coordination with R&D support, meeting project requirement and implementation SLAs.
PayMobile 2.0, (Jul 2012 to Dec 2012)
- Integration, commissioning, acceptance testing of eServ PayMobile 2.0 services.
- Live migration of eServ "VOMS v8.5+MPOS v2.2" to PayMobile 2.0.
- Platform operation & maintenance, daily checks, Statistics, follow up eServ open issues (CTS).
C@O Unified 3.1, (May 2012)
- Integration, commissioning, service acceptance testing.
- Supporting Zain Kuwait IT/IN and Marketing for new promotions and existing services modification & upgrades.
- Operation & maintenance of IN Unified 3.1 platform & Voucher Recharging System (eServ 8.5- Topup and POS).
- Follow up IN open issues (Resolve & Shareinside), contacting support, installing patches & service corrections.
- Unix Scripting support (sh and awk), providing workaround/offline solutions.
- On call, Off-peak activities, 24/7 & emergency support, daily/weekly/monthly checks & backup.
Roaming Tariff, (Aug 2011 -Jan 2012)
- Complete change of Zain Iraq roaming tariff for all operators in all roaming countries.
- Coordinating with Roaming operators, Acceptance testing, Tariff implementation, Successful launch with 100% correct rating & Within customer required SLAs.
Tariff optimization, (Feb 2011 to Jun 2011)
- Project study, Customer presentation.
- Tariff implementation & Acceptance testing, meeting SLAs.
- Live Activation, Tariff distribution to multi-IN platforms.
Customer promotions: Currency Change, ECB, FreeUnits, MultiWallet account, offer change, Upper limit, FnF, e-Vouchers Amount/validity enhancement
- Realization of Marketing CP & Utilizing Existing Services/features & Offline Solutions (Temporal/Permanent).
- Capitalizing on deep service knowledge for Structuring and organizing meetings and follow up on procedures for all customer’s requests of new promotions and delivery phases of analysis, implementation, verification, activation and post deployment follow up.
C@O Select1.5
- Integration, commissioning, services acceptance testing.
- Operation & maintenance of IN platform & Voucher Recharging System (NSN-CX).
- Developing an automated process to generate Network Performance and Statistic reports from raw data.
- Monthly, Weekly and daily stats reports, BHCA, recharges, New promotions/revenue reports and statistics
- Data/Revenue auditing and reconciliation between IN and other network entities (HLR, CX, eRefill)
- Script programming under UNIX for SW tools (sh and awk).
- Follow up IN open issues (Resolve & Shareinside).
- Providing guidance for colleagues in task execution and broad-line vision as well as encouraging team work.
• Realization of Marketing Requirements utilizing Existing Services/features & Offline Solutions when needed (Temporal/Permanent).
• Excellent Experience in Tariff administration and implementation of Marketing promotions and new /enhanced offers using following Services/Features: Prepaid (Online Charging), Closed User Groups (Hybrid Subscribers), CAMEL & USSD-Call-Back Roaming, USSD Recharging, Home Zone, Multi-Account, Money Transfer, Friends & Family, Virtual Private Networks (VPN), Discount & Bonus, Loyalty Programs, Multi-PIN Vouchers & Various Product Specific Features.
• Operation and Maintenance of IN platforms (Classic & Premium), Topup (eServe Global) and SS7 interfaces.
• Subscriber Migrations between IN platforms.
• Network Performance and Statistics.
• Script programming under UNIX for SW tools (sh and awk).
• Alarm handling, problem solving, fault reporting.
•Daily Backup and Routine tasks.
• Logging of activities, Spare parts, Documentation update, R&R procedure…etc.
•Providing guidance for colleagues in task execution and broad-line vision as well as encouraging team work.
•Responsible for the security, Confidentiality, and Integrity of all information assets within responsibilities in accordance with the company’s Information Security Policies.
•On call duties.
B.S., Electrical Engineering (Telecommunication & Electronics), 1999 - 2004 Jordan University of Science and Technology, Irbid, Jordan.