محمود سيد ربيع عبد الواحد

• Provide high-level administrative and operational support directly to the CEO, ensuring efficient daily operations and workflow management.
• Coordinate and manage executive calendar, meetings, and appointments, including preparing agendas and follow-up actions.
• Act as a communication bridge between the CEO and all departments to ensure alignment and timely execution of tasks.
• Monitor and follow up on departmental performance, ensuring deadlines and business objectives are met.
• Prepare reports, summaries, and presentations to support decision-making processes.
• Track ongoing projects and provide regular status updates to the CEO
• Organize and coordinate internal and external meetings, including documentation and minutes of meetings.
• Ensure confidentiality of sensitive information and maintain organized records and documentation.
• Support in problem-solving and resolving operational challenges across departments.
• Assist in improving internal processes and workflow efficiency.
• improved task tracking and follow-up efficiency across departments.
• Enhanced communication flow between management and operational teams.
 Improved task tracking efficiency across departments by implementing structured follow-up system

Responsibilities are to implement the executive plan of the organization,
assisting the Executive Director in managing and organizing the work,
organizing the work of the secretariat and correspondence, maintaining
the confidentiality of the information received by the Office of the Executive
Director and ensuring that it remains secure. Organizing and following-up
meetings called by the CEO and assisting in planning appointments, board
meetings, conferences, etc., preparing the agenda for the Executive Director
to organize interviews, visits and meeting dates, dealing with outgoing and
incoming correspondence and prioritizing them, preparing and equipping
travel arrangements for executives, maintaining electronic and paper records
and ensuring that information is organized so that it can be easily accessible.

Responsibilities are to Assist compound Union Head and Executive Manager in performing their jobs through daily agenda setting, prioritizing tasks, arranging and organizing meetings in addition to filing documents at the compound management office to create a suitable work environment for the Office employees. Also, Coordinating projects and initiatives that improve the services of the compound.
Role and Responsibilities:
• Preparing a short-term (6-month) and long-term development plan (more than a year) explaining the department's goals and aspirations and the steps of development work with its quality and efficiency.
• Responsible for ensuring that the daily work is done to the
• Responsible for implementing the applicable regulations, policies and policies related to the operating department.
• Preparing all data and analysis reports that help the Executive Manager and the Union Head take adequate decisions.
• Keeping track of Personnel files and attendance records of employees including rewards and disciplinary actions imposed, securing all approvals from the Union Head.
• Responsible for the availability of all materials necessary for
operational operations in quantities commensurate with the size and nature of the work for each department.
• Preparing the required reports (weekly, monthly, annual) to
assist other departments to quickly make the appropriate decision.
• Coordinating the new and existing projects of the compound,
following up on their timely execution according to plans agreed upon.
• Regular meetings with the department heads team on a
daily/weekly basis to discuss routine operational issues.
• Following up on the implementation of the instructions issued by the Union Head and the Executive Manager and the execution through the team members.
• Coordination between all departments to ensure that operations run smoothly and efficiently.

Responsibilities are to organize your files, Follow-up time management and schedule of the Director follow-up implementation of various administrative decisions issued by the Director, processing and printing of official speeches and coordination between departments and units working in the solution of administrative and operational problems daily and scheduling and coordination Meetings, interviews, sending and receiving mail and parcels, preparing commercial correspondence, sending faxes, managing files, and everything related to planning, organization and oversight and doing translations for all emails and speeches.

I started in the Sora development organization as Secretary I do all the administrative and office tasks then assistant manager and then the senior of public relations for all projects of the foundation and represent the institution with the external bodies.

The responsibilities are to communicate with users and customers about the telephone or remote control of the device remotely or in the field, to solve all the problems faced by the client of the Internet service provided to him and provide him with all the details available about his system and the rest of the offers available in the company system and work On the client's convenience

• The responsibilities are
• Receives the customer calls either by phone, fax, e-mail or direct E mail correspondence Customer calls may cover software or hardware service requests.
• Logs the call in the computerized Call Dispatcher systems & Microsoft CRM.
• Transfer the customer call to the duty Engineer available at the Help Desk Company premises to collect more details for the reported call and symptoms.
• Keep a close contract with clients during different procedures to handle there inquires.