GUEST SERVICE AGENT | TERMINAL OPERATIONS
Etihad Airways | Etihad Airport Service LLC
Total years of experience :5 years, 6 Months
CheckIn Procedures, Baggage Handling, Boarding the Aircraft, VIP Handling, Special Services, Cargo, Document Verifications. Demonstrated exceptional customer service in a fast-paced environment, consistently exceeding targets. Provided personalized assistance and maintained professional attitude, resolving inquiries and concerns enhancing overall customer experience.
Booked transportation, accommodations, and activities for clients based on their preferences and budget. Handled reservations, cancellations, and changes to travel plans efficiently. Provided expert advice on destinations, travel itineraries, and visa requirements. Stayed updated on travel trends, regulations, and safety protocols.