Waitress
Gastronomical Infusion International
Total des années d'expérience :4 years, 7 Mois
• Suggestive selling, and up selling techniques are used.
• Ensure that all orders taken are written down and read back to the guest.
• Responsible for running food to tables.
• Ensure quality check backs are done in a timely matter.
• Generating receipt using POS.
• All vouchers and coupons handed with cash outs.
• Effectively deal with job stress, angry callers, and upset customers
• Follow-up on customer inquiries not immediately resolved.
• Identify, research, and resolve customer issues using the computer system.
• Provide customers with product and service information.
• Support and provide superior service via phones, e-mails and faxes as a receiver and caller
• Use questioning and listening skills that support effective telephone communication.
• Understand the impact of attitude in handling calls professionally
• Apply appropriate actions to effectively control a telephone call.
• Use the most appropriate way to communicate with different behavior types on the telephone.