Country Manager
Gulf Air
Total years of experience :21 years, 2 Months
Country Manager, Gulf Air - Eastern Province, KSA 17 Dec 2011 - 27 May 2013
• Accepted the mighty challenge of turning around into positivity territory Gulf Air revenue performance and successfully delivered so with aplomb against internal and external challenges. In 2012 exceeded revenue delivery vs. previous year by a double digit plus percentage and exceeded revenue delivery vs. budgeted by a single digit plus percentage.
• In 2012 successfully delivered revenue on all accounts i.e. ticketed revenue, flown revenue, budgeted yield, budgeted load and market share. (Various relevant reports bear testimony).
• Responsible and accountable for Gulf Air overall operations in Eastern Province, KSA.
• Worked closely with travel agency managers, discussed, agreed, signed, supported and delivered agreed revenue targets towards mutual benefit. In 2012 ensured that more than 60% of travel agencies successfully exceeded set revenue targets.
• Sustained positive sales and marketing activities ensured that competitors had new challenges to deal with. Various reports like forward bookings, airport uplift statistics, ticketed revenue, flown revenue results and market share statistics bear testimony.
• Eastern Province Travel Agents Group (EPTAG) is a consortium of 13 KEY Travel Agents in KSA; devised a 2012 EPTAG super bonus incentive scheme; worked closely with EPTAG management, timely reviewed revenue performance month on month and ensured that EPTAG delivered successfully.
• Supported HDQ cost cutting measures and with minimum cost exceeded revenue targets e.g. gave heed to recruitment freeze.
• Gave integrity top most priority; was internal SAP and external audit compliant at all times
Areas of competence
• Business development strategy
• New business acquisition
• Client relationship management
• Motivational leadership
• EBIT growth and budget control
• Accepted the mighty challenge of turning around into positivity territory Gulf Air revenue performance and successfully delivered so with aplomb against internal and external challenges. In 2012 exceeded revenue delivery vs. previous year by a double digit plus percentage and exceeded revenue delivery vs. budgeted by a single digit plus percentage.
• In 2012 successfully delivered revenue on all accounts i.e. ticketed revenue, flown revenue, budgeted yield, budgeted load and market share. (Various relevant reports bear testimony).
• Responsible and accountable for Gulf Air overall operations in Eastern Province, KSA.
• Worked closely with travel agency managers, discussed, agreed, signed, supported and delivered agreed revenue targets towards mutual benefit. In 2012 ensured that more than 60% of travel agencies successfully exceeded set revenue targets.
• Sustained positive sales and marketing activities ensured that competitors had new challenges to deal with. Various reports like forward bookings, airport uplift statistics, ticketed revenue, flown revenue results and market share statistics bear testimony.
• Eastern Province Travel Agents Group (EPTAG) is a consortium of 13 KEY Travel Agents in KSA; devised a 2012 EPTAG super bonus incentive scheme; worked closely with EPTAG management, timely reviewed revenue performance month on month and ensured that EPTAG delivered successfully.
• Supported HDQ cost cutting measures and with minimum cost exceeded revenue targets e.g. gave heed to recruitment freeze.
• Gave integrity top most priority; was internal SAP and external audit compliant at all times.
1. Etihad Airways (22 Jan 2008 - 16 Jan 2010)
Job Title: Sales Manager
Location: Dammam
Country: Saudi Arabia
• Supported the Country Manager in devising a successful strategy towards revenue optimization.
• Led, mentored, coached and managed the field sales team and retail sales team.
• Immensely successful and delivered revenue as per station targets and management expectations in terms of revenue, yield, load and market share.
• Initiated corporate account acquisition and SME servicing.
• SMART (Specific, Measurable, Achievable, Realistic and Timed) overall successful performance earned an internal promotion to the position of Acting Country Manager, Central Province - KSA.
Regional Sales Manager, Sama Airlines, Eastern Province - KSA; 01 Nov 2006 - 31 Oct 2007
• Fully supported Head Office with start up operations of Sama LCC in Eastern Province, KSA.
• Rented office, set up IT systems, recruited the sales team, marketed and launched operations
• Signed commercial agreements with more than 100 Travel Agents.
• Delivered revenue targets as per management expectations.
• Decade long tenure at British Airways, consistent promotions bear testimony of excellence.
• Sales person of the year from amongst 84 countries. 2001 - 2002
• Appreciation letter from AGM - Africa, Middle East, Central & South Asia 27 Sep ‘05
• Appreciation from GM - KSA & Yemen 11 Aug ‘97
• Appreciation from GM - KSA 24 Aug ‘00
• Annual appraisals bear testimony of positive results delivered on a consistent basis.
Sales Team Leader, British Airways, Western Province - KSA 23 Aug ‘03 - 31 Oct ‘05
Sales Team Leader, British Airways, Eastern Province - KSA 01 Dec ‘01 - 22 Aug ‘03
Sales Executive, British Airways, Eastern Province - KSA 01 Jan ‘99 - 30 Nov ‘01
Retail Sales Representative, British Airways, Eastern Province - KSA 18 Nov ’96 - 31 Dec ‘98
Job Title: Sales Executive
Location: Al Khobar
Country: Saudi Arabia
1. Samara Travel (01 April 1994 - 30 June 1996)
Job Title: Sales Executive
Location: Jeddah
Country: Saudi Arabia
1. Najran Travel (01 Oct 1991 - 30 Dec 1994)
Job Title: Sales Executive
Location: Al Khobar
Country: Saudi Arabia
Successfully acquired the Bachelors Degree in Commerce (B.Com) from the University of Bombay.