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تم إلغاء حظر المستخدم بنجاح
شون Daly, Project Manager-Process Development

شون Daly

Project Manager-Process Development·Uniphar Group

الإمارات العربية المتحدة

بكالوريوس, Computer Systems Management

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 5 أشهر

Project Manager-Process Development

يناير 2017 - حتى الآن

Uniphar Group

أيرلندا

يناير 2017 - حتى الآن

Plan, lead and execute projects to drive forward digital transformation in an expanding industry leading company. Lead a team of 4 to develop their IT Support skills and achieve business IT targets. Deliver project-related updates and feedback to senior management. Arrange regular meetings with staff and top management to improve project productivity. Produce user guides and documents for all processes as well as hosting training sessions to promote my creativity.

Key Achievements:

Individually led a large project by developing 50 procedures across multiple departments such as new employee on-boarding process by using FlowForma.

Led a project to increase the operational efficiency of company to deliver product to customers. Upgraded PPCs to communicate with product management software by getting new hardware devices across the warehouse and building a new terminal server farm.
مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

Process Development Engineer

يناير 2014 - يناير 2017

Uniphar Group

أيرلندا

يناير 2014 - يناير 2017

Managed building, testing and deployment of several business processes on FlowForma across the business. Presided all training sessions for hundreds of staff on using different platforms to improve overall performance. Performed User Acceptance Testing (UAT) as well as generated detailed documents and user guides.

Key Achievements:

Designed process flow to achieve project-related tasks while effectively communicating with department function leads and business managers.

Logged 100, 000+ individual process tickets and developed end-to-end 80 processes including the full IT service desk for the business.
مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

IT Technical Support Engineer

أغسطس 2013 - يناير 2016

Uniphar Group

أيرلندا

أغسطس 2013 - يناير 2016

Managed multiple IT systems to ensure operational efficiency. Provided end to end IT support across a wide product suite. Building and configuring computer hardware and software systems. Creating documentation on IT processes and user guides for over 500 staff. Lead print solution engineer. Lead (PPC) wearable device engineer. Constant liaising with support vendors for hardware/software upgrades.

Key Achievements:

Upgraded all the printers across the business as well as delivered, configured, and deployed 50+ printers, along with a new server to manage the new print solution.

Efficiently worked as Lead Process Developer.
مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

IT Technical Support Engineer

يوليو 2012 - أغسطس 2013

Data Solutions

أيرلندا

يوليو 2012 - أغسطس 2013

Oversaw all aspects of IT security, support and virtualisation as well as co-ordinated timely replacement of failed hardware. Delivered impeccable support to vendors such as Microsoft, RSA, Citrix, Symantec, and Checkpoint in the Irish channel. Fostered strong work relations with business partners, senior management, and co-workers.

Key Achievements:

Addressed and resolved all technical issues related to hardware and software via phone, email and remote sessions.

Configuring firewall solutions for medium sized partner companies
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Engineer

يناير 2010 - يونيو 2010

Cardinal Health

أيرلندا

يناير 2010 - يونيو 2010

Duties included setup of private network, remote administration of
health care systems. Gained valuable experience in private networking.
مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Institute of Technology Carlow

يونيو 2012

يونيو 2012

بكالوريوس، Computer Systems Management

أيرلندا

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

Computer Systems Management degree. Full completion with a merit

Athlone Institute of Technology

يونيو 2007

يونيو 2007

دبلوم عالي، Electronics and Computer Engineering

أيرلندا

المعدل التراكمي (نسبة مئوية): 70%

المعدل التراكمي (نسبة مئوية): 70%

Electronics and Computer Engineering. Course full completion with merit

اختبارات بيت.كوم

English for Business Skills Test

الخدمات الإنسانية والاجتماعية

IQ Test

خدمة الدعم الإداري

Skills

Project Management
Expert
Project Management
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Team Management
Expert
Team Management
Expert
Process Development
Expert
Process Development
Expert
Business Analysis
Expert
Business Analysis
Expert
Management
Intermediate
Management
Intermediate
Design
Intermediate
Design
Intermediate
Customer Service
Expert
Customer Service
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Leadership
Expert
Team Leadership
Expert
Active Directory
Intermediate
Active Directory
Intermediate
Microsoft Exchange
Intermediate
Microsoft Exchange
Intermediate
Business Process Development
Expert
Business Process Development
Expert
MacOS
Expert
MacOS
Expert
Presentation Skills
Intermediate
Presentation Skills
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Checkpoint Securit
Intermediate
Checkpoint Securit
Intermediate
Trello
Expert
Trello
Expert
Coaching
Intermediate
Coaching
Intermediate
Process Engineering
Expert
Process Engineering
Expert
Digital Transformation
Expert
Digital Transformation
Expert
Business Process Design
Expert
Business Process Design
Expert
Windows Server
Intermediate
Windows Server
Intermediate
Ableton Live
Expert
Ableton Live
Expert
User Acceptance Testing
Expert
User Acceptance Testing
Expert
Business Process
Expert
Business Process
Expert
Public Speaking
Intermediate
Public Speaking
Intermediate
Project Management
Intermediate
Project Management
Intermediate
User Experience (UX)
Intermediate
User Experience (UX)
Intermediate
Technical Documentation
Intermediate
Technical Documentation
Intermediate
Microsoft Project
Intermediate
Microsoft Project
Intermediate
Virtualisation
Intermediate
Virtualisation
Intermediate
Project Planning
Intermediate
Project Planning
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Visio
Expert
Microsoft Visio
Expert
Training
Intermediate
Training
Intermediate
Microsoft SCCM
Intermediate
Microsoft SCCM
Intermediate
Microsoft Dynamics
Intermediate
Microsoft Dynamics
Intermediate
Managing IT Projects
Intermediate
Managing IT Projects
Intermediate
Technical Support
Expert
Technical Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Requirements Analysis
Expert
Requirements Analysis
Expert
Media Creation
Intermediate
Media Creation
Intermediate
Organisation
Expert
Organisation
Expert
Documentation
Expert
Documentation
Expert
Customer Relationship Management (CRM)
Intermediate
Customer Relationship Management (CRM)
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
PowerPoint
Expert
PowerPoint
Expert
Microsoft Power BI
Intermediate
Microsoft Power BI
Intermediate
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Microsoft Office 365
Intermediate
Microsoft Office 365
Intermediate
SharePoint Administration
Expert
SharePoint Administration
Expert
FlowForma
Expert
FlowForma
Expert
Windows 10 Administration
Expert
Windows 10 Administration
Expert
Windows Server 2016
Intermediate
Windows Server 2016
Intermediate

اللغات

الانجليزية
اللغة الأم

التدريب و الشهادات

الشهادات
Checkpoint CCSA
Jul 2013
عرض الشهادات

الهوايات

  • Travelling
  • Healthy Eating and Lifestyle
  • Film and TV Series
  • Video Games
  • Producing Music