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شون Daly, Project Manager-Process Development

شون Daly

Project Manager-Process Development·Uniphar Group

الإمارات العربية المتحدة

بكالوريوس, Computer Systems Management

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 6 أشهر

Project Manager-Process Development

يناير 2017 - حتى الآن

Uniphar Group

أيرلندا

يناير 2017 - حتى الآن

Plan, lead and execute projects to drive forward digital transformation in an expanding industry leading company. Lead a team of 4 to develop their IT Support skills and achieve business IT targets. Deliver project-related updates and feedback to senior management. Arrange regular meetings with staff and top management to improve project productivity. Produce user guides and documents for all processes as well as hosting training sessions to promote my creativity.

Key Achievements:

Individually led a large project by developing 50 procedures across multiple departments such as new employee on-boarding process by using FlowForma.

Led a project to increase the operational efficiency of company to deliver product to customers. Upgraded PPCs to communicate with product management software by getting new hardware devices across the warehouse and building a new terminal server farm.
مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

Process Development Engineer

يناير 2014 - يناير 2017

Uniphar Group

أيرلندا

يناير 2014 - يناير 2017

Managed building, testing and deployment of several business processes on FlowForma across the business. Presided all training sessions for hundreds of staff on using different platforms to improve overall performance. Performed User Acceptance Testing (UAT) as well as generated detailed documents and user guides.

Key Achievements:

Designed process flow to achieve project-related tasks while effectively communicating with department function leads and business managers.

Logged 100, 000+ individual process tickets and developed end-to-end 80 processes including the full IT service desk for the business.
مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

IT Technical Support Engineer

أغسطس 2013 - يناير 2016

Uniphar Group

أيرلندا

أغسطس 2013 - يناير 2016

Managed multiple IT systems to ensure operational efficiency. Provided end to end IT support across a wide product suite. Building and configuring computer hardware and software systems. Creating documentation on IT processes and user guides for over 500 staff. Lead print solution engineer. Lead (PPC) wearable device engineer. Constant liaising with support vendors for hardware/software upgrades.

Key Achievements:

Upgraded all the printers across the business as well as delivered, configured, and deployed 50+ printers, along with a new server to manage the new print solution.

Efficiently worked as Lead Process Developer.
مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

IT Technical Support Engineer

يوليو 2012 - أغسطس 2013

Data Solutions

أيرلندا

يوليو 2012 - أغسطس 2013

Oversaw all aspects of IT security, support and virtualisation as well as co-ordinated timely replacement of failed hardware. Delivered impeccable support to vendors such as Microsoft, RSA, Citrix, Symantec, and Checkpoint in the Irish channel. Fostered strong work relations with business partners, senior management, and co-workers.

Key Achievements:

Addressed and resolved all technical issues related to hardware and software via phone, email and remote sessions.

Configuring firewall solutions for medium sized partner companies
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Engineer

يناير 2010 - يونيو 2010

Cardinal Health

أيرلندا

يناير 2010 - يونيو 2010

Duties included setup of private network, remote administration of
health care systems. Gained valuable experience in private networking.
مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Institute of Technology Carlow

يونيو 2012

يونيو 2012

بكالوريوس، Computer Systems Management

أيرلندا

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

Computer Systems Management degree. Full completion with a merit

Athlone Institute of Technology

يونيو 2007

يونيو 2007

دبلوم عالي، Electronics and Computer Engineering

أيرلندا

المعدل التراكمي (نسبة مئوية): 70%

المعدل التراكمي (نسبة مئوية): 70%

Electronics and Computer Engineering. Course full completion with merit

اختبارات بيت.كوم

English for Business Skills Test

الخدمات الإنسانية والاجتماعية

IQ Test

خدمة الدعم الإداري

Skills

Project Management

Expert

IT Technical Support

Expert

Team Management

Expert

Process Development

Expert

Business Analysis

Expert

Management

Intermediate

Design

Intermediate

Customer Service

Expert

Problem Solving

Expert

Team Leadership

Expert

Active Directory

Intermediate

Microsoft Exchange

Intermediate

Business Process Development

Expert

MacOS

Expert

Presentation Skills

Intermediate

Team Management

Intermediate

Checkpoint Securit

Intermediate

Trello

Expert

Coaching

Intermediate

Process Engineering

Expert

Digital Transformation

Expert

Business Process Design

Expert

Windows Server

Intermediate

Ableton Live

Expert

User Acceptance Testing

Expert

Business Process

Expert

Public Speaking

Intermediate

Project Management

Intermediate

User Experience (UX)

Intermediate

Technical Documentation

Intermediate

Microsoft Project

Intermediate

Virtualisation

Intermediate

Project Planning

Intermediate

Microsoft Office

Expert

Microsoft Visio

Expert

Training

Intermediate

Microsoft SCCM

Intermediate

Microsoft Dynamics

Intermediate

Managing IT Projects

Intermediate

Technical Support

Expert

IT Technical Support

Expert

Requirements Analysis

Expert

Media Creation

Intermediate

Organisation

Expert

Documentation

Expert

Customer Relationship Management (CRM)

Intermediate

Microsoft Excel

Expert

PowerPoint

Expert

Microsoft Power BI

Intermediate

Adobe Photoshop

Intermediate

Microsoft Office 365

Intermediate

SharePoint Administration

Expert

FlowForma

Expert

Windows 10 Administration

Expert

Windows Server 2016

Intermediate

Process Development

Expert

Business Analysis

Expert

اللغات

الانجليزية

اللغة الأم

التدريب و الشهادات

الشهادات
Checkpoint CCSA
Jul 2013

الهوايات والاهتمامات

Travelling
Healthy Eating and Lifestyle
Film and TV Series
Video Games
Producing Music