Partnerships
Yougotagift.com
Total des années d'expérience :11 years, 6 Mois
Support in onboarding and maintaining a positive relationship with new merchant partners, uploading / updating content for new brands on the website / app and B2B platforms, stock management of codes, contract management, and being the single point of contact for all merchant partner queries and requirements.
Acquiring new to bank corporate relationships for employee salary accounts; Generating referrals / cross-selling other products of the bank, such as investments, insurance, credit cards, personal loans etc.; Deepening existing customer relationships; Actively reducing non-funding of accounts, sales errors and increasing premium sourcing; Ensuring error free customer application & documentation processes and helping to drive the ‘One Bank’ agenda.
Leading tours for VIPs and VIP Movement in the Campus, Creating of a collaborative environment amongst our customers (B2C) through events and personal introductions, Ensuring that building is fully operational and processes are running smoothly, Driving growth and promotion of service offerings, Managing building KPI’s, Assisting the property management team in understanding clients’ ever-changing needs and expectations, and exceeding them, and being the one point of contact between the Tenant Companies and the Property Management Team, Assisting in performing required Quality audits with the Reporting Manager, Developing community initiatives designed to create connections between customers, including member introductions, overseeing events, electronic and print communications, and building walk through s, Spooling and Analyzing performance reports across sites and forwarding them to the higher management, Assigning and Analyzing tickets by area and departments to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating related failures, malfunctioning areas equipment, etc.
Shift in-charge and cashier responsibilities at the front desk; Receiving and handing over shift handovers;
Processing foreign exchange services for guests; Ensuring guest preferences are maintained and circulated across departments; Maintaining room
accounts; Processing desk and in room check ins and checkouts; And resolving guest complaints and ensuring the guest has a memorable stay.
Providing a warm welcome and fond goodbye to guests; Building and maintaining rapport with guests; Resolving guest issues to their satisfaction; Providing appropriate service recovery options; Highlighting guest feedback and preferences for more personalized
services; Processing check-ins and checkouts; And shift cashier responsibilities.