Sales Representative
ACS
مجموع سنوات الخبرة :22 years, 5 أشهر
• Key role in business development. Responsible for contacting companies to secure promotional opportunities via key internet search engines.
• Strong communication and interpersonal skills essential. Proficient in delivery and ability to persuade and influence contacts to agree to promotion of company details on search engine.
• Able to sell the benefits and positive aspects of this key business opportunity for generating revenue.
• Production of detailed weekly management reports submitted to sales manager in preparation of deal closure.
• I have been successful in achieving all weekly targets set and have generated significant income for the company.
• I have received positive feedback from both company contacts and senior management for my professional approach, commitment and determination to succeed.
Management of production team responsible for wide range of administrative duties, including:
• Handling sensitive data and implementing quality processes to that information;
• Dealing with internal and external customers in line with the HM Government’s Strategic and Business plan;
• Answering enquiries both in writing and over the phone for both internal and external stakeholders and customers. For example, key contacts included police forces across United Kingdom and various legal companies and solicitors and barristers;
• Maintenance, manipulation and quality assurance of Internal IT systems;
• Drafting wide range of information, training guides, job scripts and external correspondence;
• Delivery of weekly output targets in accordance with agreed procedures and quality standards as defined by Senior Management;
• Responsible for maintaining the confidentiality of customers data by consistently applying best practice policy and procedures in line with the requirements of Government’s CRB Security Policy;
• Successfully completed management development diploma and subsequently promoted initially to team leader. Collated and produced weekly reports summarising work allocation statistics - data used to inform senior management team and used for longer-term strategy planning purposes;
• Promoted to Government Administrative Manager - trained, coached and mentored a team of 12 staff. Achieved 100% team success rate in Police National Computer system (PNC) examinations both on a personal and team level;
• Mentored new team members lacking confidence in their role. Ensured smooth transition, successfully trained individuals to the required standards;
• Production of accurate, clear and concise minutes for senior management meetings and own team meetings to be sent to higher management for review.
Involved in full range of administrative duties, dealing with internal and external customers in line with HMRC’s requirements:
• Answering enquiries both in writing and over the telephone;
• Required to understand and advise on complex tax regulations, assisting the general public with completion of tax credit forms and yearly returns;
• Primary role is to gather information to ensure the correct award of tax credits and to ensure targets are met to agreed standards and timescales. This included the maintenance, manipulation and quality assurance of the internal IT systems ‘NTC’;
• Producing minutes and reports from team meetings to a high standard using Microsoft packages;
• Promoted to Deputy Manager - full range of managerial duties including staff management and development.
Full kitchen duties included food preparation and serving of meals to a high standard. Promoted to Deputy Manager and Deputy Head Chef and involved in full range of managerial duties: staff management, training, coaching and role development. I was responsible to production of weekly staff rotas for all kitchen staff. I was also in charge of ordering all meat and stock for the kitchen on a weekly basis to ensure the kitchen functioned effectively. I was responsible for mentoring newly appointed staff and carried out all training requirements, including essential customer service needs, as and when required. Bar duties included cash handling and service of drinks and cocktails to a high standard. I also acted as bar manager two nights a week and produced weekly staff rotas for all staff.
10 GCSE's (Grade A-C) 2 A-Levels (English Literature and English Language, Grade C x2)