General Manager
Dixons Carphone
Total des années d'expérience :23 years, 8 Mois
Using KPI’s to monitor store and individual performance along with coaching and developing the team with new skills to achieve a high levels of performance and customer satisfaction. Profit and loss management including planning, risk management and account processes. Store operation; ensuring day to day retail store operations are run effectively, efficiently and in support of business strategies and objectives. Manages Rotas, Audits, Banding, Deliveries, Stock Inventory. Holds regular meeting with the sales staff. Interprets short-and-long term effects on sales strategies in operating profit. I do weekly and monthly reviews with my team followed by daily coaching to make sure that my team has all the support needed to continue delivering a hundred percent to individual target set. Dealing with customer issues and problem solving in the most effective way. Updating weekly and monthly targets. Attending managers meetings, conferences and daily and weekly conference calls when needed to help support my regions performance.
Works with the Regional Area Manager to identify the training requirements tailored to the business needs.
Conducts regular training needs analysis in order to determine the most relevant and cost effective training solutions for branch teams that will improve the individual, team knowledge, skills and in business performance.
Develop and implement training programs.
Produce training materials, manuals or documentations.
Coordinates with branch managers.
Manage training budgets.
Customize department training strategies or modules.
Prepares feedback or reports on training groups, targets and accomplishments
Produce all baked goods for the supermarket including but not limited to: artisan breads and rolls, muffins, laminated danish, laminated croissants, french sticks, doughnuts, soft and crusty rolls, cream cake and etc.
Profit updating. Business planning. Team coaching.