IT Engineer
Contact Center Company
Total years of experience :9 years, 7 Months
Handling Incidents, User Enquiries, other system tickets
• Handling & highlight repeated incidents
• Escalating and solving critical system incidents
• Maintain, monitor and provide technical support to installed systems
• Handle support calls and emails from customers
• Provide solutions as per the SLA
• Configuring Outlook Emails
• Installing Windows (7, 10)
• Multi task and handle project technical delivery and various support tasks based on priority
• Installs, supports and maintains AVAYA IP phones, desktops, laptops and scanners
• Installs, supports and maintains all academic and administrative software applications.
• Installs, supports and maintains AVAYA One-x, C-Zenntrix, Verint Software’s
• Manages and supports printers and print servers.
• Responds to logged calls using Service Desk manager software.
• Supports off-campus clients by maintaining hardware and software of PCs, laptops, printers and Internet lines.
Teaching communication engineering courses in college
72.32%