customer service supervisor
Qatar Rail
Total years of experience :13 years, 5 Months
• Shift based supervision of CE Agents on stations
• Supervise and performance manage the team members against
organisational, departmental, station and individual objectives
• Work in partnership with the Station Master throughout the
shift, supporting the opening and closing of shift, team briefings
and staff deployment and collaborate closely throughout the
shift to deliver an excellent service
• Oversee the provision of all customer information in all
customer experience areas
• Assist in the monitoring of the station to ensure an appropriate
customer and staff environment - including fault reporting,
cleanliness, security, etc.
• Assist behind counters and in public areas always leading by
example
• Meet all Customer Services related Key Performance
Requirements (KPRs) through management of the teams
• Comply with the rule book and all relevant safety procedures
and processes and enforce them to all relevant in-house staff or
subcontractors
• Possess the ability to set standards to meet the customers'
expectations
• Coaching staff on their technical development and promote the
Technical Development career path.
• Marketing and procurement of project assignments
• Updating and maintaining the Standard Documents
• Supporting junior Engineers engineers and providing mentorship
to new members of staff
• Contributing to Business Development and leading the
preparation of bids and tenders.
• Liaising with colleagues to lead; advise and contribute on civil
and structural design.
• Managing or Directing projects, as well as ensuring technical
excellence.
• Translate application storyboards and use cases into
functional applications
• Design, build, and maintain efficient, reusable, and reliable
code
• Integrate data storage solutions \{\{may include databases,
key-value stores, blob stores, etc.\}\}
• Ensure the best possible performance, quality, and
responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to
mitigate and address these issues
• Help maintain code quality, organization, and automatization
• Responding quickly and efficiently to guest concerns.
• Assisting guests throughout the check-in processRelating
information about amenities and other relevant information
for incoming guest.
• Contributing to the development of customer satisfaction
program.
• Preparing and delivering customer presentations and
demonstrations of the software, articulately and confidently.
• Marketing and promoting a portfolio of products by writing
and designing sales literature and attending industry events.
• Developing effective sales plans using sales methodology.
• Providing technical advice to customers on all aspects of the
installation and use of computer systems and networks, both
before and after the sale.
• Contributing to team or progress meetings to update and
inform colleagues.
In progress
Computer science
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