sedrick mahlakanya

Debt Collector at khumalo masondo attouney

• South Africa
• My current job since January 2019

DEBT COLLECTION FOR CITY OF JOHANNESBURG USING SAP, CITY OF EKURHULENI MUNICIPALITY USING EVENUS AND MOSES KOTANE MUNICIPALITY USING SOLAR
USING EXCALIBUR SYSTEM FOR DEBTORS INFORMATION
COMMUNICATING AND NEGOTIATING WITH DEBTORS
TRACING DEBTORS USING CPBAND SEARCH WORKS
ADMIMISTRATION
DELIVER EXCEPTIONAL CUSTOMER SERVICE ON ALL CALLS WHILE MAITAINING CALM AND PROFESSIONAL DEMEANOR IN CHALLENGING CIRCIMSTANCES
MONITOR ACCOUNTS FOR COMPLIANCE WITH ESTABLISHED PAYMENT PLANS AND FLAGGED THOSE VIOLATION
MAINTAIN HIGH VOLUME OF CALLS TO MEET DEMANDS OF BUSY GROUP
USED SKIP TRACING OTHER TECHNIQUES TO LOCATE DEBTORS
ACHIEVE PERFOMANCE GOALS ON CONSISTANT BASIS
WORKED IN CALL CENTRE ENVIRONMENT HANDING MANUAL AND AUTOMATOCALLY DIALED OUTBOUND CALLS
CONTACTED CLIENTS WITH PAST DUE ACCOUNTS FORMULATE PAYMENT PLANS DISCUSS RESTRUCTURING OPTIONS
IDENTIFIED, RESEACHED AND RESOLVED BILLING VARIANCES TO MAINTAIN SYSTEM ACCURACY AND CURRENCY
APPLIED MORE PAYMENTS PER WEEK
PERFORMED TARGETED COLLECTIONS ON PAST DUE ACCOUNTS