CRM
American Express
Total years of experience :16 years, 5 Months
Aprimo is a leading provider of marketing software and services that enhance the productivity and performance of marketing organizations. Aprimo Enterprise is based on the Enterprise Marketing Backbone, which eliminates marketing as an island of information within the enterprise. Aprimo provides solutions primarily to large enterprises and medium-sized businesses worldwide, including some of the largest companies in the automotive, financial services, life sciences and retail, technology and telecommunications industries.
Responsibilities: -
People Management
Team size of 8
Work assignment to Team members
Process Management -
Understanding business requirements to enhance the usage of Aprimo
Writing Test scenarios, cases and preparing test plan in HP Quality Centre
Execution of test case /scripts on Aprimo
Defect Management
Raise defect in HPQC (Quality Centre) for discussion with Client and Development Team
Interaction with client representatives to clarify system requirements
Integration testing of Aprimo application with SAP
Documentation & Future Planning
Prepare documentation for the Aprimo application of various change requests for future references and participation in peer review of test conditions, test scripts and test evidences.
Expertise in manual and functional testing of Web based application and third party tools.
Functional expertise of “Aprimo - Campaign Management” -
Onsite in UK for knowledge transfer for 6 weeks
Primary activity involves attending of inbound calls and making outbound calls adhering to the
given process.
Providing the phone support to UK Carillion employees
For their HR queries
For their queries for HR policies, sick leaves, Medical Insurance, payroll queries
Updating Sick leaves and personal details using Oracle.
Logging the documents for each of the call in WQM (Workforce Queue Management & Remedy
Primary activity involves attending of inbound calls and making outbound calls adhering to the given process.
Providing the phone support to UK Carillion employees regarding their queries on HR policies, sick leaves, medical Insurance, payroll policies
Updating Sick leave and personal details using Oracle.
Logging the documents for each of the call in WQM (Workforce Queue Management.
Updating the time in time out for GMAC Employees on PeopleSoft tool.
Handling inquiries and reporting to concerned authorities.
Providing the phone support (software and hardware problems) to U.S. based customers.
Logging the documents for each of the call in the CRM tools.
Making the efficient use of the tools to provide accurate resolutions.
Placing the order for replacement of the defective parts.
. Aware, , Sociology, Rural Sociology, Industry Sociology, Tribal Sociology, Women & Society, Urban Sociology Second
English, Hindi, Economics, History Second Secondary School Certificate Mumbai Board English, Marathi, Hindi, Maths, Science, Social Studies Second