Customer Support Engineer
The Kanoo Group
مجموع سنوات الخبرة :12 years, 9 أشهر
• Keeps measurement equipment operating by following operating instructions; calling for repairs.
• Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.
• Updates job knowledge by participating in educational opportunities; reading technical publications.
• Accomplishes quality and organization mission by completing related results as needed.
• Working with prequalifications and Registration for the ADNOC groups as well as for the private firms.
• Coordinate the process for prequalification of vendor & contractor registration for ADNOC group of companies.
• Have successfully completed the Vendor and Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.
• Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
• Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work.
• Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.
• Contractor Prequalifications as well as Manufacturer prequalifications in GASCO, BOROUGE, TAKREER, ADSSC, ADMA-OPCO, ADCO, ZADCO etc
• Maintain the prequalified vendor registration list. Communication, facilitation & negotiation.
• Manage the Company prequalification data.
• Carry out initial screening/assessment of vendor registration/pre-qualification applications, verification of commercial questionnaire and perform a variety of administrative and clerical duties related to registration and pre - qualification formalities of contractors/suppliers and consultants including maintaining and updating computerized commercial directory records in maximo and pre qualification tracking system.
• Responsible for the submitting of and responding to prequalification submitted questionnaires
• Review requests for registration / prequalification from company and coordinate all tasks in completing the registration / prequalification process.
• Ability to communicate effectively with all levels of the organizations, including senior management and technical teams.
• Create and administer new and existing (renewal/update) registration applications and pre-qualifications with Government and private entities. Meet the registration / pre-qualification staff of the external company entities for all registration and pre-qualification matters
• Excellent negotiation skills, clear and concise oral and written communication skills.
• Knowledge of Vendor prequalification and oil & gas industry standards and practices.
• Excellent verbal and written communication skills.
• Excellent analytical and problem solving skills.
• To handle all technical correspondences with the customer & principals for the instrumentation products.
• To handle all post order documentation part of an order.
• Have handled all the techno-commercial proposals concerned to Chemicals used in the oil and gas sector.
• Basic to intermediate skills with MAXIMO, Word, Excel, Power Point, Oracle etc
Period: From October 1 2013
Company: Penspen International
Division: Oil & Gas
Designation: Project Administrator
Job Responsibilities:
• Create files as required and maintain file correspondence.
• Maintain files to enable an audit trail to be maintained
• Make copies and bind documents for internal and external distribution when necessary.
• Provision of information as required to the planning engineer.
• Provide secretarial support to the Manager (s) in the areas of correspondence, record keeping, reports and obtaining data etc.
• Be available to work overtime as and when required by the Manager (s)
• Assist the Managers in the preparation of the submission of the proposals.
• Prepare the reports as requested by the Managers.
Period: May 2010 till August 2010
Company: Safeer Integrated System
Division: Telecommunication
Designation: Logistics & Admin Assistant
Job Responsibilities:
* Perform tracking, support query processes, and various site distribution activities.
* Responsible for keeping material inventories updated daily.
* Collection, tracking, and checking shipment forms and other shipment-related communications (paper based and/or electronically),
* Quality control.
* Learn to follow client workflows and processes, strive to contribute to external and internal customer satisfaction, and participate in special projects as they arise.
* Complete documentation and update computer systems appropriately and correctly. Receive, account and inspect all returned shipments and deliveries.
* Arrange for appropriate transport of materials according to client instructions.
* Assist in Logistics - Shipment order processing - when necessary.
* Assist in Labelling and Packaging when necessary.
Period: October 2007 till October 2009
Company: The Kanoo Group
Division: Oil & Gas
Designation: Proposals Engineer
Job Responsibilities:
* Prepare a bid preparation schedule for submission of bids; identify people responsible for various activities within predetermined timelines and a common understanding of the scope.
* Compile and issue clarifications and requests to the client and share client feedback in terms of scope, additional information etc. with the team.
* Coordinate with all the proposal team members to ensure completion of various activities on time, arrive at solutions for any unresolved issues and ensure smooth flow of inter-disciplinary inputs through periodic discussions with the discipline engineer
* Follow-up with the procurement department for subcontractor offers and obtain responses for the technical clarifications raised.
* Ensure generation of all deliverables by Engineering Disciplines as per Bid requirement (BOQs, Technical Documents to be attached to Bid, Costing for various subcontracted services etc.)
* Review of Project Schedule to be submitted along with Bid.
* Prepare technical and commercial proposals as per client requirement with respect to project execution plans, organization charts job specific technical write ups, bank guarantees, commercial and technical qualifications and prepare responses to the client post bid queries.
* Preparation and coordination of commercial / contractual responses to Client following receipt of Invitation to Tender / Request for Quotation including preparation of all subcontract documentation.
* Coordination by obtaining appropriate Management approval of Bid Proposal Pricing.
* Coordination of post-bid submission responses to clarifications raised by Client, including attending clarification meetings as required.
* Purchase order review/clarifications and placement of the PO to the logistics department.
* Post sales customer support and co ordination with the various departments to solve the customer issues.
* Have dealt with manufacturers like GE-Sensing, McCrometer, TLV, Turck, Druck, Pietro Fiorentini etc
* Prepare monthly Proposal status reports.
* Involved in the techno commercial tender submission of the following projects:
• Zadco MOL Project
• ADCO SAS Project
• Karan Offshore Project
• Demothballing Project
• SNDC Project
• IGD Project
• Gasco ABBR Project
• Habshan5 Utilities and Offsite Project
• Takreer Ruwais Expansion Project
• SGD Project
• ONGC Project
• UZGTP Project
• Yemen LNG Project
• Qusawirah Project
* Matriculation passed in 2001 with Distinction from The Model School Abu Dhabi, U.A.E
* 12th CBSE Passed in 2003 with First Class from Saraswathy Vidyalaya Kerala, India