Segu Sahabudeen

• Supported ITSM tools by creating and customizing workflows, increasing team
productivity by 25%.
• Performed database administration tasks, including querying, reporting, and
optimization using MS SQL.
• Installed, configured, and maintained hardware, software, and network systems,
ensuring uninterrupted performance.
• Managed fiber and network cabling tasks, maintaining optimal network
performance.
• Developed comprehensive IT documentation for ITSM processes, providing clear
guidelines for system configurations and troubleshooting.
• Set up user accounts and managed system permissions, ensuring smooth
onboarding for new employees.
• Managed and maintained EC2 instances, S3 buckets, IAM roles, and security
groups for scalable cloud infrastructure.
• Automated backup and recovery processes using AWS Backup and Lambda
• Monitored AWS environment using CloudWatch and set up alarms for resource
thresholds.
• Implemented cost-optimization strategies, including Reserved Instances and
right-sizing recommendations.
• Administered Azure Active Directory (AAD), managing users, groups, and role
based access control (RBAC)
• Deployed and managed virtual machines, storage accounts, and virtual networks
(VNets).
• Configured Azure Site Recovery and Backup for business continuity and disaster
recovery.
• Used Azure Monitor and Log Analytics to troubleshoot system performance and
security issues.
• Configured and deployed mobile device management (MDM) and mobile
application management (MAM) policies using Intune.
• Integrated Intune with Azure AD for seamless authentication and single sign-on.
• Monitored device compliance and generated reports for audit and security
reviews.

Supported ITSM tools by creating and customizing workflows, increasing team
productivity by 25%.
•Performed database administration tasks, including querying, reporting, and
optimization using MS SQL.
AUG 2020 - DEC 2023
Saudi Arabia
•Installed, configured, and maintained hardware, software, and network systems,
ensuring uninterrupted performance.
•Managed fiber and network cabling tasks, maintaining optimal network
performance.
•Developed comprehensive IT documentation for ITSM processes, providing clear
guidelines for system configurations and troubleshooting.
•Set up user accounts and managed system permissions, ensuring smooth
onboarding for new employees.
•Managed and maintained EC2 instances, S3 buckets, IAM roles, and security
groups for scalable cloud infrastructure.
•Automated backup and recovery processes using AWS Backup and Lambda
•Monitored AWS environment using CloudWatch and set up alarms for resource
thresholds.
•Implemented cost-optimization strategies, including Reserved Instances and
right-sizing recommendations.
•Administered Azure Active Directory (AAD), managing users, groups, and rolebased access control (RBAC)
•Deployed and managed virtual machines, storage accounts, and virtual networks
(VNets).
•Configured Azure Site Recovery and Backup for business continuity and disaster
recovery.
•Used Azure Monitor and Log Analytics to troubleshoot system performance and
security issues.
•Configured and deployed mobile device management (MDM) and mobile
application management (MAM) policies using Intune.
•Integrated Intune with Azure AD for seamless authentication and single sign-on.
•Monitored device compliance and generated reports for audit and security
reviews.

• Customized dashboards and created service catalogs tailored to organizational
needs, improving user experience and efficiency.
• Analyzed system performance data to identify trends and areas for improvement,
leading to actionable system optimizations.
• Collaborated with engineers and management to propose and implement system
enhancements, improving overall system reliability and performance.
• Provided technical support for hardware, software, and network issues across
Windows and Linux environments.
• Responded to tickets, emails, and calls using ITSM tools (e.g., ManageEngine,
ServiceNow) to resolve incidents within SLA.
• Installed, configured, and maintained laptops, desktops, printers, and
peripherals for end users.
• Performed user account management (creation, password resets, permissions)
in Active Directory and Office 365.
• Troubleshot email issues, VPN connectivity, printer errors, and login failures.
• Configured and deployed Windows OS images and software via tools like
MDT/SCCM or Intune.
• Managed and updated IT asset inventory including tagging, tracking, and
auditing.
• Supported Microsoft 365, Exchange, and SharePoint usage and
troubleshooting.

Supported ITSM tools by creating and customizing workflows, increasing team
productivity by 25%.
•Performed database administration tasks, including querying, reporting, and
optimization using MS SQL.
AUG 2020 - DEC 2023
Saudi Arabia
•Installed, configured, and maintained hardware, software, and network systems,
ensuring uninterrupted performance.
•Managed fiber and network cabling tasks, maintaining optimal network
performance.
•Developed comprehensive IT documentation for ITSM processes, providing clear
guidelines for system configurations and troubleshooting.
•Set up user accounts and managed system permissions, ensuring smooth
onboarding for new employees.
•Managed and maintained EC2 instances, S3 buckets, IAM roles, and security
groups for scalable cloud infrastructure.
•Automated backup and recovery processes using AWS Backup and Lambda
•Monitored AWS environment using CloudWatch and set up alarms for resource
thresholds.
•Implemented cost-optimization strategies, including Reserved Instances and
right-sizing recommendations.
•Administered Azure Active Directory (AAD), managing users, groups, and rolebased access control (RBAC)
•Deployed and managed virtual machines, storage accounts, and virtual networks
(VNets).
•Configured Azure Site Recovery and Backup for business continuity and disaster
recovery.
•Used Azure Monitor and Log Analytics to troubleshoot system performance and
security issues.
•Configured and deployed mobile device management (MDM) and mobile
application management (MAM) policies using Intune.
•Integrated Intune with Azure AD for seamless authentication and single sign-on.
•Monitored device compliance and generated reports for audit and security
reviews.