Seif Rabie

Managing client interactions through CRM, providing talored onboarding based on sector
specific needs.
Leading product demos and customized training, ensuring clients are equipped to use the
Troubleshooting
a onbarding sues and delivering romp resolutions to evure seamless
setup experience.
Capturing client feedback during onboarding and accurately updating CRM records post: Coordinating with nternal teams by loping cases for timely and affective Followup actions.
Following ua with nn spore cans to enire acon snd stem adoption.
Facitating nterdepartmental alignment to ensure a seamless and unified onboarding process.
across teams.
Leveraging product updates and industry trends to provide informed and strategic guidance to
stomers.
Implementing strategies to improve client engagement and retention.
Training clients 0 the accounting system, chart of accounts, and the use of supplier accounts
management.

Trained store personnel on customer service techniques to enhance customer interactions.
Implemented network backup system to prevent data loss and ensure data securky.
Collaborated with pharmacies, companies, and cients to manage CRM system effectively.
Utilized Excel for data entry and analysis to support supply chain operations.
Oversaw quay assurance, quality control, and production processes in pharmaceutical
Managed supply chain cthities to ensure timely and efficient delivery of products.