assistant store manager
sacoor brothers
Total des années d'expérience :7 years, 11 Mois
-Coordinated day-to-day operations and solved operational issues of a 200 square feet store generating more than $3M in annual revenue.
-Drove LFL growth ( like for like) from 10% to 15% and kept NPS (Net Promoter Score) above or equal to 85%.
- Achieved profitable business results by implementing daily sales plans, managing expenses, and improving metrics through sales floor leadership.
-Trained and inspired a team of 10 sales associates to meet individual sales, achieve performance targets and KPIs, and deliver a unique and memorable shopping experience. -Strengthened customer relations and nurtured a loyal customer base through consultative sales and exceptional customer service.
-Built relationships of trust with more than 100 internal and external stakeholders to achieve business development and organizational goals.
-Enhanced annual revenue by 5% by executing seasonal promotions and upselling and cross-selling for all product categories.
-Coached and guided over 6 staff on store operations, processes, policies, and sales techniques.
-Turned customer service lapses into positive teachable moments that improved staff perceptions of customer needs.
-Identified and resolved 2 operational problems that prevented downtime.
-Trained and scheduled the team to deliver the expected level of customer service and maximize sales potential.
-Explained policies and resolutions to over 500 clients to ensure customer satisfaction, protect the brand, and maintain good customer relationships.
-Checked stock quantity on the shop floor and replenished to maintain outstanding store condition and visual merchandising standards
-Maintained and leveraged extensive knowledge of +20 products, prices, complementary services, and policies to consult and help customers.
-Made over 150K in sales monthly and built up to 12 customer relationships per week by greeting and interfacing with customers, assessing their needs, and leading customers to the right product.
-Kept sales records and gave feedback on customer interactions, transactions, comments, complaints, requests, and inquiries.
-Stocked and replenished the merchandise weekly according to store merchandising layouts and standards.
-Served as a bridge between the customers and the management by giving feedback on encounters with customers.
• 2009:baccalaureate level: economic branch