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Six Sigma Deployment
􀀹 Leading Six Sigma (SS) deployment in Ericsson RMEA
􀀹 Trained 300 SS Practitioners, 10 SS Green Belts, coaching them through improvement project
􀀹 Support in driving Working Capital Reduction for Etisalat Account by 30% ~10 MSEK (2010)
􀀹 Support in improving Vodafone FSO Egypt rollout activities, increasing team utilization from
40% to 75% & Recovering 95% of FSO cost ~ 5 MEGP (2010)
􀀹 Led a regional project to improve Sales Processes; implemented in Morocco
Project Management
ô€€¹ End to end management of “Etisalat Customer Technical Index” project (Improving Customer
Perception & Satisfaction of Network Quality)
ô€€¹ End to end management of “Etisalat Staff Engagement” project (improving Ericsson/Etisalat
engagement and collaboration to enhance performance and team spirit)
Operational Auditing
􀀹 Full management of the Internal Audit Process across the Market Unit, including management
reporting, users’ education, conducting internal audit, and management of external auditors.
􀀹 Defined addressable improvement areas, and ensured actions were implemented.
􀀹 Successfully managed the audit review of 2009 across Market Unit Northern Africa