Associate Engineer
ACCEL FRONTLINE LTD
Total years of experience :14 years, 10 Months
Customer Support)
Clients: LIC, Treasury offices, Bank’s (ICICI, Corporation, Dhanlakhmi), Municipality Office’s
& till working on TATA Coffee Limited (Residence Engineer)
Products: Servers (HCL, HP, IBM), All Desktops, Laptops, Computer Peripherals, Printer’s
Job Profile: Worked as An Associate Engineer (Customer Support). My Work Deal with Troubleshooting Hardware, Software & Antivirus issues for desktops as well as laptops and Various Printers, Customer satisfaction. My Key Responsible areas were Handling Escalated Calls, Handling Priority Customers, helping my team members in providing solutions for customers and providing training to my team members regarding new products.
Products: Servers, All Desktop Computers, Laptops, Computer Peripherals, Printer’s
Job Profile: Worked as A System Administrator. My Work Deal with Troubleshooting Hardware, Software and Antivirus issues for desktops as well as laptops and Various Printers.
Title: Customer Support Engineer
Clients: Tuticorin Customs Office, Tuticorin Port Trust (New Harbor) and KudanKulam Nuclear Power Plant.
Products: Servers (HCL, HP), All Desktop Computers, Laptops, Computer Peripherals, Printer’s
Job Profile: Worked as A Customer Support Engineer. My Work Deal with Troubleshooting Hardware, Software and Antivirus issues for desktops as well as laptops and Various Printers, Customer satisfaction, Creating Sales, and to educate the customers about the latest hardware and software products. My Key Responsible areas were Handling Escalated Calls, Handling Priority Customers, helping my team members in providing solutions for customers.
• BCA (Bachelor of Computer Application)passed from Madurai Kamarajar University in 2011
• DCE (Diploma in Computer Engineering) passed from Ayya Nadar Janaki Ammal Polytechnic College, Sivakasi in 2009.
• HSC(12th) passed from Nadar Saraswathi boys Higher Secondary School, Theni in 2007