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فاطمه  حربي , Front Office & Operations Coordinator

فاطمه حربي

Front Office & Operations Coordinator·Fortinet

المملكة العربية السعودية

الثانوية العامة أو ما يعادلها, high school

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 5 أشهر

Front Office & Operations Coordinator

يناير 2025 - حتى الآن

Fortinet

الرياض، المملكة العربية السعودية

يناير 2025 - حتى الآن

Manage front desk operations, including welcoming visitors and handling
incoming calls and inquiries
Coordinate meeting room bookings and schedules, ensuring alignment with
cross-functional teams
Liaise with vendors and suppliers for office services and requirements
Oversee office-supply inventory and ensure timely replenishment
Coordinate with internal departments and maintenance teams to resolve facility
related issues
Manage storage operations, including receiving, tracking, and issuing company
equipment
Handle employee asset allocation (devices handover) and maintain accurate
records
Issue and manage access badges for employees and visitors in coordination
with security
Support onboarding activities for new employees (workspace, access, and
equipment readiness)
Ensure workplace readiness, including cleanliness, organization, and operational
efficiency

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
7706

Guest Relations Specialist

يناير 2023 - يناير 2025

Fraser Suite Hotel

الرياض، المملكة العربية السعودية

يناير 2023 - يناير 2025

Greet and assist guests with professionalism and warmth to ensure an
exceptional experience.
Respond to guest inquiries, complaints, and special requests promptly and
effectively.
Coordinate with internal departments to deliver seamless service and resolve
issues.
Maintain guest records and preferences for personalized service.
Support VIP guests with high-level attention to detail and discretion.
Ensure guest satisfaction by monitoring feedback and service quality.
Promote a welcoming and guest-focused environment at all times.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Reservations Officer

يناير 2022 - يناير 2023

Holiday Inn Group.

الرياض، المملكة العربية السعودية

يناير 2022 - يناير 2023

+ Manage and process reservations via phone, ema, and online platforms.
+ Confirm bookings and provide accurate information on availabilty ates,
and services.
+ Maintain updated records of bookings, cancellations, and special
requests.
+ Coordinate with front office and ther departments to ensure smooth
quest arrivals.
+ Handle changes, modifications, and last-minute bookings efficiently.
+ Maximize occupancy by promoting upgrades and upsling services when
appropriate.
+ Ensure al reservation-related inquires are handled promptly and
professionally.

مجال الشركة:
الأنشطة الرياضية والخارجية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

ثانوية العامه

ديسمبر 2018

ديسمبر 2018

الثانوية العامة أو ما يعادلها، high school

المملكة العربية السعودية

Skills

حسن ادارة الوقت
Expert
حسن ادارة الوقت
Expert
Flexibility
Expert
Flexibility
Expert
problem solving skills
Expert
problem solving skills
Expert
Marketing
Expert
Marketing
Expert
Client Service
Expert
Client Service
Expert
Office Operations Management
Expert
Office Operations Management
Expert
Teamwork & Coordination
Expert
Teamwork & Coordination
Expert
Problem Solving
Expert
Problem Solving
Expert
Filing & Record Management
Expert
Filing & Record Management
Expert
Appointment & Calendar Management
Expert
Appointment & Calendar Management
Expert
Multitasking & Time Management
Expert
Multitasking & Time Management
Expert
Professional Communication (Verbal & Written)
Expert
Professional Communication (Verbal & Written)
Expert
Basic CRM Systems
Expert
Basic CRM Systems
Expert
Front Desk Management
Expert
Front Desk Management
Expert
Customer Service Excellence
Expert
Customer Service Excellence
Expert
Microsoft Office (Word, Excel, Outlook)
Expert
Microsoft Office (Word, Excel, Outlook)
Expert
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
BUSINESS ETIQUETTE
Intermediate
BUSINESS ETIQUETTE
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate

اللغات

الانجليزية
متمرّس
العربية
مبتدئ

التدريب و الشهادات

الشهادات
Getting Started in Cybersecurity 3.0
Professional Guidance & Excellence
Job Behavior & Communication Skills
Human Resources Basics
cyber security
Fortinet
Nov 2025
عرض الشهادات

التدريب
Professional guidance and excellence
Hafiz Training Higher
job behavior and communication skills
hafiz training Higher
Human Resourses Basics
hafiz training Higher