Head of biomedical Engineering
Dar Al Shifa Hospital
Total des années d'expérience :13 years, 7 Mois
Head of Biomedical Engineering
Senior Bio-Medical Engineer
King Fahd Hospital, Jazan, Saudi Arabia ( Ministry Of Health).
Duties & Responsibilities
• Ensuring optimum operational readiness of entire Biomedical Equipments of a 550 Bedded Hospital attached by 150 Bedded Prince Sultan Kidney Centre by following strict maintenance procedure as required.
• Taking Responsibility as a Project Manger for Installing and Comissioning of New Medical Equipment including Site Preparation, Application Training.
• Participating in Various Hospital Accreditation Meetings and giving Valuable inputs for the Improvement plans to attain Hospital for Healthcare Accreditation by various International Accreditation Agencies.
• Preparing Monthly and Annual Reports to Hospital Higher Management for Reviewing Departmental Activities and Equipment Status
• Preparing Various Log sheets, Maintenance Equipments History Cards & Data sheets for various Medical Equipments and other related systems and implementation through Biomedical Team members for the Effective Medical Equipment Maintenance System.
• Progressive up-to-date track record in Medical Technologies & Upgrading the software whenever required.
• Supervising and Evaluating activites of Biomedical Engineers, Biomedical Technicians and assigning the works as per their Specialization.
• Helping Subordinates in Troubleshooting, Calibration, Servicing and Preventive Maintenance, safety related Issues of Various Medical Equipments.
• Comparing technical details of various manufacturers and evaluating the product and recommend for Purchase.
• Maintaning stock of spare parts & issuing whenever required.
• Making Inventory of all Medical Equipments and Maintaining History Card for each Equipments
Biomedical Engineer
Unity Health Complex, Mangalore, India (ISO Certified).
Duties & Responsibilities
• Maintaining, Calibrating, Troubleshooting and Servicing of all Hospital Medical Equipments of a 250 bedded Multispeciality Hospital without any Service Contracts to External Agents.
• Preparing Various Log sheets, Maintenance Equipments History Cards & Data sheets for various Medical Equipments and other related systems and implementation through Biomedical Team members for the Effective Medical Equipment Maintenance System.
• Taking Responsibility as a Project Manger for Installing and Comissioning of New Medical Equipment including Site Preparation, Application Training.
• Co-ordinated for getting ISO Certification to the Organization by providing and making various policy procedure related to Equipments and Departmental Activities.
• Budgeting and Preparing Action plans of the Department for forth coming year .
• Participating in Various Hospital Accreditation Meetings and giving Valuable inputs for the Improvement plans to attain Hospital for Healthcare Accreditation by various International Accreditation Agencies.
• Documentation of Annual Maintenance Contract and Insurance details of various Medical Equipment.
• Providing Application Training to Nurses, Doctors and Technicians about Medical Equipments as a continuation Education Program.
Service Manager
Technicare(Maintenance Contract Company), Bangalore, India.
Duties & Responsibilities
• Helping to develop a customer service policy for an entire Organization;
• Managing a team of customer services staff;
• Providing help and advice to customers products or services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer Service Engineers.
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service our organization is providing;
• Producing written information for customers, often involving use of computer packages/software;
• Writing reports analyzing the customer service.
• Visiting customers to provide a one-to-one service;
• Developing feedback or complaints procedures for customers to use;
• Developing customer Service procedures, policies and standards;
• Meeting with other managers to discuss possible improvements to customer service;
• Being involved in staff recruitment and appraisals;
• Training staff to deliver a high standard of customer service;
• Leading or supervising a team of customer service staff;
• Learning about products or services and keeping up to date with changes;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
• Handling face-to-face enquiries from customers.
Service Engineer
Prateek Traders (Agent for Larsen & Turbo), Kundhapura, India.
Duties & Responsibilities
• Responding to customer call-outs;
• Evaluating and resolving problems;
• Assisting with the installation of equipment;
• Liaising with and working alongside technical sales engineers;
• Offering customer training;
• Repairing, testing and maintaining equipment;
• Monitoring the performance of products;
• Maintaining manuals;
• Providing customers with regular reports and feedback on their service requests;
• Developing and maintaining relationships with customers;
• Making recommendations to maintenance technicians;
• Offering feedback on future product development, features and functions.