SR .Finance Advisor & Customer Service Office
Barwa Bank
Total years of experience :20 years, 3 Months
SR .Finance Advisor & Customer Service Officer - Barwa Bank - Doha, Qata Since April’13
Pivotal role in increasing the customer base and achieving investment products target.
Assured adherence to KYC and other AML norms.
Contacting clients on regular basis and setting up meetings, either within an office environment or in clients' homes or business premises;
Conducting in-depth reviews of clients' financial circumstances, current provision and future aims;
Analyzing information and preparing plans best suited to individual clients' requirements;
Completing Risk Analysis
Researching the marketplace and providing clients with information on new and existing products and services;
Designing financial strategies;
Assisting clients to make informed decisions;
Researching information from various sources, including providers of financial products;
Reviewing and responding to clients changing needs and financial circumstances;
Promoting and selling financial products to meet given or negotiated sales targets;
Negotiating with product suppliers for the best possible rates;
Liasoning with head office and financial services providers;
Liasoning with other professionals, such as estate agents, solicitors and valuers;
Keeping up to date with financial products and legislation;
Producing financial reports;
Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments;
Meeting the regulatory aspects of the role, e.g. requirements for disclosure, costs of the services provided and also the advised products.
Relationship Manager — Doha Bank NRI Services - Doha, Qatar April’08 - March’13 (Deputation from Dhanlaxmi Bank Ltd, Axis Bank Ltd)
Played a vital role in expansion of the NRI business in the assigned geographical area by opening new NRE/ NRO accounts & cross-selling various financial service products.
Essayed a key role in initiating local geography based marketing activities & structured prospect generation.
Ensured strict adherence to the guidelines & process set by the bank & AML guidelines in customer acquisitions & management.
Acquired the market share drive by bringing in high value customers of competitors in order to ensure both Nos & value.
Computed & ensured the minimum balance & controlling depletion in the NRE /NRO accounts opened.
Benchmarked targets by leading to 5 fold increase in business & retention leading to higher productivity.
Implemented the setting up of alliance with various other organizations for lead generation.
Gained thorough knowledge of banking operations.
Cross selling Doha bank retail products, cards, personal loans, car loans etc to NRI customers.
Responsible for the recruitment and training of customer service representatives.
Managed the needs/requirements of high network retail accounts through extensive follow-up procedures.
Successful account retention record
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
Improving customer service based on client feedback through the development of new policies and procedures.
Acquiring NRI accounts from open market. Handling HNI clients
Cross selling of Mutual Funds, Life insurance, General Insurance, Fixed Deposit, Real Estate & Demat Accounts
Operations & Sales Manager with Flavor’s Restaurant W.L.L - Doha, Qatar June’06-April’08
Played significant role in earning the market share drive.
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Assisted in the development of new policies and procedures.
Prepared weekly sales reports for the sales team and sales management.
Control the cost & planning new ideas.
Assistant Manager (Sales) with The Chutneys Restaurant, Malaysia Jan’04- April’06
Played significant role in increasing the sales.
Assisted and provided support to the sales team.
Regularly ensured that all sales and service objectives were met on time.
Responsible for customer service, problem solving and providing detailed information on services.
Assisted in the development of new policies and procedures.
Sales Planning and Cost Control Planning
Course Board/university Specialization Year of passing Marks (%) MBA Annamalai University MBA(Finance) 2013 72%
B.H.M Bharathidasan University Management 2001 83%