Retail Operations Manager
Alabbar Enterprises
مجموع سنوات الخبرة :15 years, 5 أشهر
Candylicious, Garrett Popcorn Shop, Yoguartland, Spun Candy
Significant Highlights:
•Leading overall retail operations performance to ensure sales, profitability and business growth for the Confectionary Retail Division including optimum stocking, increase in customer satisfaction, desired visual merchandising, retail operations with world class customer experience and international standards.
•Displayed excellence in monitoring the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.
•Holds merit of introducing, monitoring and assessing cost control and cost reduction measures on continuous basis. Established and enhanced existing concepts’ operational procedures (SOPs).
•Augmented brand visibility for key brands such as Candylicious, Hershey’s Chocolate World from USA, Garrett Popcorn from USA & Spun from UK, Yogurtland from USA
•Drove retail operations across 10 stores.
•Strategized plans to ensure maximum enhancement in the revenue per Sq. Ft, basket size, average transaction value, foot fall conversion of the stores in conjunction with buying team.
Key Responsibilities:
•Leading and managing all aspects of retail store operations, including setting up stores from scratch and maximizing sales through careful planning and inventory management.
•Ensuring attainment of company goals, objectives, and policies in the management of operational activities of the store. Attending to customers and replenishing inventory on time.
•Providing operational direction, coaching, and store performance reporting to achieve company goals and objectives. Determining key seasonal strategies to maximize profitability and customer satisfaction.
•Managing team and coaching employees to ensure performance excellence and development. Identifying new business opportunities to grow sales and profitability.
•Ensuring timely resolution of production issues by working collaboratively with various teams to reach quality and deliver objectives.
•Working closely with Project Team, heading all projects related to Confectionary Retail section including but not limited to developing new concepts, opening of new outlets, etc.
•Evaluating customer satisfaction with products and services in coordination with the store managers. Ensuring all legal documents are in place with timely renewals done through the concerned departments.
•Providing appropriated suggestion in innovation and creativity in the products / items in line with the Principal’s expectations along with the buying team.
•Entrusting with the accountability to develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.
•Engaging in recruiting the right Retail personnel as per the job profile along with HR and ensuring staffing before 1 month to 15 days
# 1 position in Guest Experience among seven countries for two years.
•Achieved 92% satisfaction result in company level employee survey result in the year 2019.
•Saved 1.5 million in the year of 2015 for confectionary division by negotiating in AMC service providers.
•Developed & implemented SOP & internal store audit process for confectionary division for Alabbar Enterprises.
•Implemented 24 hours working process for Candylicious Dubai Mall which helped maximizing man hours during the trading to serve customers to generate additional sales.
•Implemented multiple quick selling point in store to avoid customer waiting longer period in queline minimized sales lost.
•Train and developed store team for various positions and assigned them into leading roles
•Developed over the years corporate and event customer data base to generate additional sales for the division.
# 1 position in Guest Experience among seven countries for two years.
•Achieved 92% satisfaction result in company level employee survey result in the year 2019.
•Saved 1.5 million in the year of 2015 for confectionary division by negotiating in AMC service providers.
•Developed & implemented SOP & internal store audit process for confectionary division for Alabbar Enterprises.
•Implemented 24 hours working process for Candylicious Dubai Mall which helped maximizing man hours during the trading to serve customers to generate additional sales.
•Implemented multiple quick selling point in store to avoid customer waiting longer period in queline minimized sales lost.
•Train and developed store team for various positions and assigned them into leading roles
•Developed over the years corporate and event customer data base to generate additional sales for the division.
Babyshop/Candelite
Significant Highlights:
•Competently managed operations across 22 Retail Outlets with 100 staff in UAE; identified and tapped new business properties including KSA & Qatar.
•Spearheaded entire gamut of retail operations across business; worked in coordination with finances, customer service, personnel and marketing department.
•Oversaw work pertaining to inventory management, store management, SOP implementation, product stocking as well as customer service operations.
•Delivered expertise in devising plans ensuring optimum accomplishment of the pre-set revenue goals.
:
•Leading and managing all aspects of retail store operations, including setting up stores from scratch and maximizing sales through careful planning and inventory management.
•Ensuring attainment of company goals, objectives, and policies in the management of operational activities of the store. Attending to customers and replenishing inventory on time.
•Providing operational direction, coaching, and store performance reporting to achieve company goals and objectives. Determining key seasonal strategies to maximize profitability and customer satisfaction.
•Managing team and coaching employees to ensure performance excellence and development. Identifying new business opportunities to grow sales and profitability.
•Ensuring timely resolution of production issues by working collaboratively with various teams to reach quality and deliver objectives.
•Working closely with Project Team, heading all projects related to Confectionary Retail section including but not limited to developing new concepts, opening of new outlets, etc.
•Evaluating customer satisfaction with products and services in coordination with the store managers. Ensuring all legal documents are in place with timely renewals done through the concerned departments.
•Providing appropriated suggestion in innovation and creativity in the products / items in line with the Principal’s expectations along with the buying team.
•Entrusting with the accountability to develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.
•Engaging in recruiting the right Retail personnel as per the job profile along with HR and ensuring staffing before 1 month to 15 days
Babyshop/Candelite
Significant Highlights:
•Competently managed operations across 22 Retail Outlets with 100 staff in UAE; identified and tapped new business properties including KSA & Qatar.
•Spearheaded entire gamut of retail operations across business; worked in coordination with finances, customer service, personnel and marketing department.
•Oversaw work pertaining to inventory management, store management, SOP implementation, product stocking as well as customer service operations.
•Delivered expertise in devising plans ensuring optimum accomplishment of the pre-set revenue goals.
General Management, Indian institute of industry Education and Research, Chenni-99, India