Business Development Manager and PMO
CODE Technologies
Total des années d'expérience :19 years, 10 Mois
• Help define the identity the differentiator of CODE Technologies through better understanding of the market, the portfolio and the competition
• Assisted in developing go-to-market strategies to capture market channels with new clients in the local and international scale
• Organized Events to create awareness in the market for Citrix and Microsoft Services addressed to top- scale IT Directors.
• Developed proposals, negotiated terms and conditions, and implemented contractual agreements with accountability for delivering optimal results
• Played key role in company initiatives for developing new products for future use
• Drive new partnerships with vendors that offer CODE the needed edge in the market
• Managed Cloud Platform deployments, upgrades and migration for several customers; such as: Mobily, KSA; Maroc Telecom, Morocco; ELM, KSA; Cable and Wireless, Seychelles and Others
• Daily Activities involve High Level Technical Meetings, Planning, Progress Monitoring and Reporting, Management of resources and Management of Client expectations
• Project’s scope includes: Implementation of Microsoft SaaS Services (Exchange, SharePoint, Lync, Web/ Data Hosting and other services)
• Project involves implementations of Control Panel and Migration of User Data
• Manage the schedule and Scope of project’s deliverables while maintaining client satisfaction.
• Play the internal role of a business owner thus setting sprint stories and their priorities within the Agile SCRUM Methodology.
• Coach, motivate and supervise project team members,
• Introduced PMI best practices in scheduling techniques, communications, roadmap planning and client management to agile methodology and found good results.
• Helped the team improve on delivery by a significant factor through retrospection and by acting on lessons learned. Other techniques involve time management and team coordination through process enhancement and improved client communication.
Project Manager.
• Managed a set of 10 projects following PMI standards for project management.
• Met project plans as set and presented reports on project progress and issues.
• Managed to keep project within scope, budget and time limit with the help of tools such as EPM and MS Project.
Service Desk Manager
• Assigned as a PM to initiate the Service Desk of Edarat/MIS
• Managed the Service Desk. Responded to client escalations. Created reports to measure metrics of submitted cases (from submission to resolution) matching SLA defined terms.
• Administered BMC Remedy System for Support and Redesigned Remedy to meet our internal requirements.
• Assisted in SLA Preparation and negotiation.
•Develop Systems Design using MS Products and other network appliances.
•Gained extensive experience in implementing new Installations of MS products, Fortigate Firewalls and other Intel Hardware
•Managed several accounts’ IT infrastructure. Applied experience in debugging and solving IT problems and deadlocks. Planning for backups, migrations and management of remote sites
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