serge flores

customer service representative at sitel

• Philippines
• My current job since May 2013

DUTIES AND RESPONSIBILITIES:
• Providing excellent customer service for our American clients.
• Proving factual and accurate information about the product’s feature, specification and prices.
• Scheduling repair services and dispatching technicians to attend to customers request.
• Creating, updating, searching and merging accounts.
• Providing troubleshooting steps to the customer.
• Providing accurate information regarding authorized service centers for the customer.
• Doing some troubleshooting steps and following correct call flow processes.
• Filing cases regarding scheduling services, complaints and commendations and submitting cases to the right department.
• Making out-bound calls to the customer for confirming information.