Sergio El Yachoui

- Generate new business, close deals, and increase revenue by cold
calling, on-site visits and sales tours, and community networking
- Identify new business leads by examining local market trends and
competition activities
- Establish and grow our market share by developing and maintaining
relationships with major group and catering clients
- Support the director of sales and marketing in preparing the
department budget as well as the hotel's overall sales goals and strategy

- Creating a training program for the Front office and Housekeeping
departments
- Training include Hotelogix, Project information, Guest satisfaction and
Handling guest complaints
- Making sure the operations is going smoothly for guest satisfaction
- Dealing with guest complaints and acting accordingly
- Daily reports including but not limited to guest satisfaction, complaints
and feedback.
- Daily reports including but not limited to the snagging of multiple flats
within the building as well as auditing to ensure the comfort of the guest
upon arrival

- Creating a training program for the receptionist within my team
- Training include Hotelogix, Project information, Guest satisfaction and
Handling guest complaints
- Supervising the reception team
- Dealing with guest complaints and acting accordingly
- Daily reports including all the ongoing training as well as the upcoming
training
- Training the receptionist on the Front Office Department Structure

- P&L statement
- Property management
- Reservations
- Check-in
- Check-out
- Property maintenance check
- Sales plan to acquire new properties
- Marketing strategy

-Daily activity reports
-Weekly sales call reports
-Monthly revenue reports
-Yearly revenue reports
-Cold Calling
-Meetings
-Negotiating rates

-Phone call reservations
-Email reservations
-OTA reservations
-Providing offers for different occasions (Christmas, New Year, Valentine's Day, Adha, etc...)

-Check-in
-Check-out
-Hotel cashier
-Room escorting
-Concierge
-Paid out
-Hotel expenses
-Cash payments
-Credit card payments
-City Ledger payments