Customer Service Representative/Technical Support Representative
SITEL
Total years of experience :1 years, 10 Months
Name of Company: SITEL
Period of Employment: May 2013-Recent
Nature of Company: BPO
Designation: Customer Service Representative/Technical Support Representative
DUTIES AND RESPONSIBILITIES: • Providing excellent customer service for our American clients.
• Proving factual and accurate information about the product's feature, specification and prices.
• Scheduling repair services and dispatching technicians to attend to customers request.
• Creating, updating, searching and merging accounts.
• Providing troubleshooting steps to the customer.
• Providing accurate information regarding authorized service centers for the customer.
• Doing some troubleshooting steps and following correct call flow processes.
• Filing cases regarding scheduling services, complaints and commendations and submitting cases to the right department.
• Making out-bound calls to the customer for confirming information.
• Educating the students about the subject of specialization.
• Helping students to develop their communication skills.
• Responsible for making notes about the student’s progress.
• Making and checking examinations that will check the learning of each student.
• Developing programs and forming activities to ensure the child’s learning.
• Making progress report and conferencing to the administration.
• Communicating to parents about their child’s development.
• Monitoring the class’ behavior and making reports about any misconduct.
• Doing some clerical work in the office of the school like answering calls, processing payments of tuition fees, photocopying documents, communicating with other school’s for follow-up on any student’s lacking documents.
• Training the selected students if there are upcoming events like competitions.
• Making class inventories for the equipment and books.
Name of Company: CONVERGYS
Period of Employment: June 2011-August 2011
Nature of Company: BPO
Designation: Customer Sales Representative
DUTIES AND RESPONSIBILITIES:
• Answering calls and inquiries from the customer.
• Processing the customer's payment online.
• Updating and creating account for the customers through the phone.
• Processing request about services and subscription for the customer's convenience.
• Analyzing the bill history and transaction of the customer on their accounts.
• Selling of products and available plans to the customer and providing a payment plan that is best suited for them.
• Providing excellent customer service to our clients.
• Taking care of the customer's sensitive financial information such as credit card numbers.
Secondary: Caloocan High School, Caloocan City, Philippines