Marketing Assistant/Coordinator
Paris Group
Total years of experience :5 years, 3 Months
Compiling and distributing financial and statistical information such as budget spreadsheet
•Organising and hosting presentations and customer visits
•Helping to organise market research
•Assisting with promotional activities
•Analysing gathered date
•Reporting on success by monitoring key metrics
•Liaising and strengthening relationships with suppliers and clients
Meeting & greeting visitors
•Issuing passes
•Answering the phone and redirecting calls
•Ordering catering
•Setting up meeting rooms
•Minimal admin
•Keep updated records of office expenses and costs
•Update calendar and reception duties
•Order front office supplies and keep inventory stock
•Direct visitors to the appropriate person and office
Resolved customers' complaints while identifying problems and taking appropriate corrective action.
•Exceeded company's sales goals by 100% owing to effective customer service acumen.
•Integrated a complex customer feedback system in order to manage the system better.
•Retained big corporate clients by providing them with incentives and discounts.
•Explicitly responded 200+ customer calls per day.
•Follow up on customer calls when necessary
•Upsell the service providing over the phone
•Complete call logs and reports
•Able to handle stressful situations appropriately
Greet and welcome guests as soon as they arrive at the office
•Direct visitors to the appropriate person and office
•Answer, screen and forward incoming phone calls using a busy switchboard
•General admin duties
Arranged multiple requests and priorities orderly which saved time and met deadlines
•Typed documents with a high typing speed of 65WPM
•Promoted satisfaction through proactive administrative services, facilitated authorization processes and exercised good judgment with minimal supervision
•Established good working relationships with customers/clients.
•Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices.
•Understood policies and procedures and had the ability to explain and enforce those policies.
•Performed basic clerical functions like answering phones preparation of correspondence filing faxing and meeting scheduling.
•Assisted office manager with administrative tasks when required.
•Provided front desk receptionist coverage during breaks and lunch.
•Chased monthly debt which grew consistently
•Developed proficiency with Microsoft Office Products including Excel Publisher and Photoshop.
•Achieved daily, weekly and monthly set targets
•Team award for delivering best corporate customer service
A Leading Provider of Suntanning and Beauty Treatments