Brand Manager
Hamamdjian Jewelry
مجموع سنوات الخبرة :22 years, 8 أشهر
Overall responsibility in all aspects of a family-owned jewelry business including procurement of precious gems, craftsmanship of unique jewelry pieces, sales, marketing and management of client relations.
•Organized and joined various exhibitions throughout the Meena region to boost brand awareness and to form strategic alliances.
•Identified and analyzed key competitors and focused on company's differentiating factors.
•Paid close attention to intricate details and quality of production to exceed customer satisfaction.
•Closely monitored market trends and introduced new designs to develop a profitable/sustainable home-based business.
Managing a team of five life insurance sales agents and recruiting new sales agents throughout the country.
•Training team members on various investment products such as life insurance, retirement, and education plans.
•Setting KPIs for the sales team and monitoring progress to ensure target goals are met and exceeded.
•Streamlining new work processes to enhance team productivity and performance.
•Devising unique marketing strategies, including digital and social media platforms, to broaden customer reach outside Lebanon, overcoming local economic challenges.
•Held weekly coordination meetings among team members and across various regional offices to ensure alignment with company policies and standards.
-Managed sales of a multi-branded watches and accessories dealership for brands such as Calvin Klein, Roberto Cavalli, Lacoste, Guess and others.
-Increased sales of branded watches by 30% during the first year by providing exceptional customer service and working closely with team members to exceed sales targets.
-Thoroughly explained features and technicalities of branded watches to clients and followed up with them regularly to ensure customer satisfaction and to retain client base.
-Collaborated with the owner and suppliers to evaluate costs of different items and to set competitive market pricing, without compromising desired profit margins.
-Resolved customer issues and complaints amicably, enabling customer satisfaction and preserving company's best interest.
Managed daily transactions of a factoring firm that aims to facilitate international trade through financial risk management and related services.
•Analyzed customer data, including financial statements, balance sheets to assess risk involved prior to extending credit.
•Provided financial planning services to help clients achieve their short-term and long-term objectives.
•Analyzed credit exposure of various firms by reviewing their financial statements and balance sheets to mitigate risk of credit and to ensure timely payment.
•Controlled various types of receivables, invoices, checks, bills, and bonds on a daily basis.
- Executed customer transactions, including deposits, withdrawals, money orders, wire transfers, account transfers, stop payments, and checks.
- Processed foreign currency exchange, branch deals and related operations.
- Assisted the branch manager in daily bank operations and raised customer awareness of new financial products and services.
- In charge of handling all types of swift messages and inter-banking correspondence.
- Implemented a new banking system (FLEXCUBE), in charge of its parallel run, and trained all staff and managers in different branches on its use.
- Controlled all types of term deposit accounts and interest-related factors in it.
- Assisted customers with setting up and closing of accounts, completing loan applications, and signing up for new services.
- Maintained friendly and professional attitude both internally with colleagues and externally with clients.