Operation Fixed Camers Supervisor
Tahakom
مجموع سنوات الخبرة :10 years, 5 أشهر
TCC Technology Control Co. Ltd (Saher Project) Nov 2015 - Nov 2016
• Observing all the fixed radars screens & the traffic lights cameras & prepare a daily incidents report to communicate it with the Operation Fixed Camera Team & Management.
• Checking the flash camera daily usage & communicate with the Maintenance Team via email in case any flash exceeded the maximum limit & need to be changed & follow up with them throw a Bravo Device (Push to talk service).
• Communicate with the IT Department via email in case any technical problems & prepare report includes the status of these problems to the Management Team of the Operation Fixed Camera Department.
• Follow up Vacations Balance & prepares reports.
• Observing all the fixed radars screens & the traffic lights cameras & prepare a daily incidents report to communicate it with the Operation Fixed Camera Team & Management.
• Checking the flash camera daily usage & communicate with the Maintenance Team via email in case any flash exceeded the maximum limit & need to be changed & follow up with them throw a Bravo Device (Push to talk service).
• Communicate with the IT Department via email in case any technical problems & prepare report includes the status of these problems to the Management Team of the Operation Fixed Camera Department.
• Follow up Vacations Balance & prepares reports.
• Handles customer inquiries from beginning of the inquiry to the closing.
• Resolves customer complaints & problems aiming for customer satisfaction.
• Optimizes customer contact opportunities - Adhere to the call script -Adhere to the communication process - Achieve quality communicated targets.
• Completes necessary project operation documentation.
• Alerts the Team Leader on issues or concerns that require escalation.
• Maintains confidentiality of customer data.
• Adheres to Company policies & procedures.
• Carries responsibility for meeting communicated targets.
• Participates in individual & team training/meetings to bring knowledge up-to-date.
• Adheres to work schedule and accommodates business requests (including flexible locations & working hours).
• Performs other related duties.
• Handling multiple types of calls (services, products, complaints & technical solutions).
• Capable of handling customers' complaints.
• Capability to learn & managing a changing environment.
• Create a smooth communication channel with other divisions within COPS departments to resolve customer problems and requests when needed.
• Perform all the needed activities such as Night Shift floor duties related to work force, risk management, corporate & consumer back office, Task I-care applications, covering High Usage & Fraud Team in monitoring usage of the local & roaming customers & some tasks such as Night Shift mail box and SMC.
• Provide high level of customer satisfaction.
• Follow up all customers related issues and provide timely feedback to Vodafone Egypt Platinum & Premium Customers.
• Provide customers with right recommendations and actions.
• Checking in Customers.
• Dealing with the reservation.
• Transferring phone calls.
• Answering Questions of traveling agencies.
• Checking out customers.
• To provide a good services with a good hospitality for the guests by helping them to be comfortable and solve their problems.
Training
• Data entry.
Bachelor's degree