Counter Staff
SAAD TRAVEL AND TOURISM Al Khobar
مجموع سنوات الخبرة :5 years, 3 أشهر
handling and working on complete SAAD GROUP
ticketing queries.
• Arranged travel that best fits needs while complying with corporate
travel policies
• Making reservation on Amadeus and issuing tickets reissue and refunds
etc.
• Amending the travel bookings & rescheduling it as per the client
requirements.
• Provided exemplary customer service to new and existing clients, which
helped build lasting relationships and secure new travel assignments.
• Kept abreast of all airline rules, regulatory requirements and industry
standards when scheduling travel arrangements.
• Maintained and updated corporate traveler profiles with current
information.
➢ Worked in REGENCY TRAVEL & TOURS from Dec 2017 to Till Date.
• Fulfills Corporate Travel Customers' travel related requests in airline
ticketing arrangements, hotel accommodations and car rentals to
result in maximized profitability for the client and Provided optimal
customer service through the communication of travel related
information. Ability to manage responsibilities in a manner to result
in lower costs and better efficiencies for the company.
• Superior knowledge of domestic and international travel processes,
including but not limited to airline terminology, codes, fare basis,
airline rules and tariffs, resource guides, books, and industry contacts.
• Responded promptly to customer requests and assisted clients with all
their needs.
• Managed 10+ corporate accounts including all companies under
REGENCY GROUP HOLDINGS. Making professional and accurate
business travel arrangements for our internal employees including air,
hotel, car and alternate ground transportation reservations, familiar
with domestic and international corporate travel
• Worked independently in the absence of supervision.
• Handled after ticket issuance process for accounting purpose like
following up for the LPO and passing for the same in ERP.
Posted in Implant called Mylan Pharma Co.
• Managed client inquiries and kept them updated on progress through a
range of communication channels on network in overall Indian-
Subcontinent.
• Arranged client approved travel plans through network of reputable
vendors over a complete network in Indian-Subcontinent.
• Issuing tickets, Reissue and Refunds using Amadeus & CRS of
individual & group.
• Implemented automated office systems, optimizing client and data
communications as well as records management.
• Developed loyal clientele base due to excellent listening and research
skills and keen understanding of travel budgets.
• Arranged travel accommodations for groups, couples, executives and
special needs clients.
from
from
courses: Diploma
from