IT Manager
Palestine For Credit & Development "FATEN"
Total years of experience :16 years, 9 Months
•Improved operational efficiency by lowering service time 40%.
•Lowered paper use by 65% in 2 years by automating 70% of companies daily processes.
•Guided organizational technology strategy and roadmaps.
•Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
•Oversaw IT department operations and training.
•Coordinated IT operations activities to deliver smooth flow of daily business needs.
•Wrote policy, procedure and manuals governing internal IT use.
•Interacted and negotiated with vendors, outsources and contractors to secure products and services.
•Created Digitalization strategy and supervised its implementation.
•Asses business digitalization needs and contribute on execution.
•Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
•Design & help building reports needed for other departments.
•Testing and examining new features before Publishing them for end users.
•Create user manuals for how to use new features.
•Provide training for end users on new features.
•Follow up and development of new features.
•Lowered digitalization budget by helping fundraise 30% of its budget.
•Increased branch portfolio at first year by 20% and 10% on each next year.
•Maintained low PAR percentage under 3%.
•Resolved problems, improved operations and provided exceptional service.
•Exceeded goals through effective task prioritization and great work ethic.
•Actively listened to customers' requests, confirming full understanding before addressing concerns.
•Used coordination and planning skills to achieve results according to schedule.
•Observe & Control branch profitability.
•Maintain procedures and company policies.
•Conducted interviews and reviewed financial history, credit and property evaluations of each customer.
•Managed up to 250 client loans at any given time.
•Explained very technical financial information to applicants in easy to understand language.
•Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
•Proactively identified solutions for customers experiencing credit issues.
•Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
•Conduct field visits for new customer's and current ones for promotion & Collection.
•Maintained appropriate cashflow by making balance between receivables and payables.
•Completed monthly bank reconciliations.
•Billing and customer follow up using accounting program (SHAM), about 250 entries per day.
•Completed year-end closing processes with controllers and external auditors.
•Expedited payroll and invoicing by streamlining billing systems.
•Calculated tax owed, prepared and submitted returns and upheld compliance with all applicable laws.
•Prepared monthly journal entries and reconciliations.
Bachelor Degree in Finance