Technical Support Engineer.
Alpha Data
مجموع سنوات الخبرة :16 years, 3 أشهر
Click to edit position descriptionManaging the servers, firewall and all the customers and user issues.
Implementation of new servers and configuration with raid.
Installation and configuration for basic firewall and routers.
Recommendation for the IT infrastructures.
Installing various Operating Systems Windows 7, windows 8, windows 8.1, Windows10.2003, 2008, 2012
Handling assembling, testing, troubleshooting and servicing of PC’s and servers
Troubleshooting problems related to computer hardware servers and networking products.
Looking after installation and configuration of Operating System and various other Application Packages.
Providing 1st level support for Microsoft Operating Systems, Mail clients, various Applications and anti-virus for Desktops & Notebooks.
Experience on: Red Hat Linux. Services ADS, 2008 2012, DNS, DHCP and IIS.
Data Backup using various backup soft wares Symantec backup
Hands on HP ProLiant Servers: ML, DL series and HP Net server LC series. IBM servers. Sun servers.
Rack Mounting, Configuring various RAIDS on Hard drive and memory.
Hands on SonicWALL, Linksys, TP Link & Dlink Wireless & Wired Products ADSL Leased Line.
Providing 2nd level technical support on various, Desktops, Servers hardware, Server OS, Applications and network devices.
Providing infrastructure up gradation advice & implementation.
Handling escalation.
Working as Senior System Administrator in Tech Mahindra Pvt Ltd as a contract employee through Datamatics HR & Consultancy Pvt Ltd,
Working for AT&T account as dedicated resource, handling more than 300 server day to day activity like attending Status call, attending Application calls and coordinating with hardware team for any hardware or Server related issues
Server Activities (Ubuntu Servers), Installation, Patch Management, Backup Related Issues, Server Commissioning and decommissioning process (Activation and De-activation).
Configuration Configuring the routers and Servers. Rack Mounting, Configuring various RAIDS on Hard drive and memory.
Handling Global Print Solution Installing and configuring Network Printers.
Support Resolving desktop issues on the client Machines (Ubuntu & Windows).
Backup Data Backup using backup script.
Basic Installation and monitoring of HPC servers with Red hat Linux 6.0
Creating Accounts and configuring Vpn for users in Linux, Windows and Mac Machines.
Troubleshooting problems related to hardware servers and networking products.
Server Activities (Windows 2008 Servers & Cento OS6), Patch Management, Backup Related Issues, Server Commissioning and Decommissioning process (Activation and DE-activation).
Installation And monitoring of open source Asterix PBX software and hardware
Anti-virus Support Handling Quick Heal.
Having hands on experience Installing and Implementation of Asterix.
Handling Global Print Solution Installing and configuring Network Printers.
Backup Running Manual backup from GUI.
Remedy Tickets Working with Task, Change and Incident tickets raised by Customer and Operation team.
Performing health check for the servers on day to day basis.
Remote Support Using Putty Terminal application for Linux operating systems and asterisk servers
Handling installation, configuration, administration and maintenance of Windows 2000/ 2003/ 2008/ XP/ Vista and 2007.
Creating and managing users and groups, assigning permissions, profiles and group policies. Handling maintenance of all users’ complaints.
Installing and configuring Operating System and various other Application Packages.
Configuring:
TCP / IP, DHCP, DNS, Domain Controller, Remote Desktop and providing remote assistance.
Network by using different Operating System.
Remote desktop and remote assistance through LAN and WAN.
Troubleshooting problems related to Operating System like Windows XP/ 2000/ 2003/ 2008/ Vista and Windows7.
Sharing resources e.g., Internet, Printer, Files, etc.
Installing various Operating Systems Windows 98/ 2000 Professional/ XP/ 2003/ 2008 & Vista.
Handling assembling, testing, troubleshooting and servicing of PC’s.
Troubleshooting problems related to computer hardware servers and networking products.
Looking after installation and configuration of Operating System and various other Application Packages.
Providing 1st level support for Microsoft Operating Systems, Mail clients, various Applications and anti virus for Desktops & Notebooks.
Troubleshooting of Dial up and ISDN connections, Scanners, Modems & printers.
Hands on server OS: Windows NT 4.0, Win2K, and Win2K3, SBS 2K3 and Red Hat Linux. Services ADS, DNS, DHCP and IIS.
Data Backup using various backup soft ware’s.
Hands on HP ProLiant Servers: ML, DL series and HP Net server LC series.
Rack Mounting, Configuring various RAIDS on Hard drive and memory.
Hands on Linksys, TP Link & Dlink Wireless & Wired Products (WAP54G, WRT54G, WAG54G, WAG354G, WMA11B & WPS54G). ADSL Leased Line.
Managing a Support Team of 8 Engineers, deploying a day to day task.
Providing 2nd level technical support on various, Desktops, Servers hardware, Server OS, Applications and network devices.
Maintaining Customer Relationship.
Maintaining a Database of Customers.
Providing infrastructure up gradation advice & implementation.
Handling escalation.
Conducting Training sessions for staff on Technical Skills & Customer relationship skills.
Visiting customer sites to collect the feedback on the quality of service.
Generating AMC enquiries.
Completed my Bachelors from Tamil Nadu open university
Completed my High School from Reva Institute of Technoloigies
Completed my tenth standard from R T Nagar Public School
Studied my School
Studied my School