Sales Support Coordinator
AIRTEC - Total Gas Solution - EIGC
Total years of experience :12 years, 3 Months
Coordinate sales team by managing schedules, ling important documents and communicating relevant information.
Making a signi cantly high number of daily outbound calls to prospective customers.
Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort nancial and non- nancial data in electronic form and present reports
Handle the processing of all orders with accuracy and timeliness
Ensuring that all inquiries are dealt with accurately, timely and professionally.
Inform clients of unforeseen delays or problems
Monitor the team’s progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events
Ensure adherence to laws and policies
Over viewing and coordination of sales activities for the product ranges
Meeting customer to gain better understanding of their requirements,
Handling and managing client inquiries. Preparing quotes and closing orders
ACHIEVED THE CLIENT SATISFACTION BY 95%
• Coordinating office activity and operations to secure efficiently and compliance to company policies
• Supervise administrative staff and dividing responsibilities to ensure performance
• Keep stock of office supplies and place order when necessary
• Serve as a liaison among governing boards, medical staff and department managers.
• Organize, control and coordinate services as per the hospital board regulations
• Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations and department activities.
• Evaluate Personnel and prepare daily report
• Communicate medical results to patients under clinical supervision
• Keep detailed records of medical and office supplies stock
• Installing and configuring computer hardware, system, printer and scanners.
• Responding in a timely manner to service issues and request
• Analyzing hardware and software malfunction to diagnose the root cause of the issue
• Communicating and collaborating with other technical staff to proactively solve the problems.
• Working with all business functions to ensure that all KPIs reported are accurate
Ensure appropriate safety procedures for transporting hazardous and non-hazardous material are followed.
Ensure high level of customer service is emphasized at all levels.
Develop policies and procedures as needed.
Review sta requirements and participate in recruiting activities, training and scheduling of personnel.
Provide sta performance reviews and resolve employee problems.
Ensure drivers are performing all of their necessary tasks and responsibilities
Maintain frequent contact with management sta and employees.
Participate in short and long term market strategy development and implementation.
Assist in the development and use of budget/ scal and inventory control programs.
Ensure all administrative requirements are completed in a timely manner.
Mentor and assist employees.
Conduct weekly / monthly safety meetings.
Manage sta of drivers and mechanic.
Ensure appropriate safety procedures for transporting hazardous and non-hazardous material are followed.
Receiving all e-mail from the sales team and arranging the sales order request in the oracle system.
Writing up accurate and Grammatically correct sales correspondence for customer.
Tracking sales order to ensure that they are scheduled and sent out on
Building Professional and Productive relationship with other work collecgue.
Improves customer service quality results by studying, evaluating, and re-designing processes;
establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems
Determines customer service requirements by maintaining contact with customers; visiting operational environments
conducting surveys, forming focus groups, benchmarking best practices; analyzing information and applications
Dealing with internal and external customers
Keeping the sales departments ling system up to date and in good order
Preparing month-end Sales reports for senior managers
Responsible for getting the right products in the right quantities, to the right locations all at the right time